Receptionist

The receptionist reports to the Branch Coordinator. They have the important responsibility of welcoming visitors to the branch, answering incoming phone calls, and directing them to the appropriate service, ensuring effective communication between the Cooperative, the public, and suppliers.

YOUR DAILY ROLE WITHIN THE COOPERATIVE

• Greet individuals who arrive at the branch
• Schedule appointments with an advisor and enter the client’s information into the management software
• Accompany visitors to the columbarium
• Assist in preparing the viewing rooms when needed and support families when family attendants are unavailable
• Tidy up the viewing rooms and ensure they remain welcoming
• Hand over ashes to families, by appointment
• Receive payments for front-desk sales
• Open internal and external mail and distribute it
• Occasionally perform niche placements
• Prepare files, funeral folders, and signature registers
• Prepare basic documents required for distribution
• Take inventory of office supplies
• Perform various administrative tasks: word processing, filing, recording payments, etc.
• Ensure branch opening and closing procedures

YOUR QUALITIES

• Essential empathy and active listening skills
• Ability to connect easily with others and defuse sensitive situations
• Demonstrated compassion toward clients
• Dynamism, team spirit, and adaptability