Become Receptionist

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Job Description Receptionist

The receptionist plays a central role in an office work environment. They are the first point of contact for customers visiting a business, and they can have a huge impact on customer experience. Without a skilled receptionist, the workplace can quickly become disorganized and unproductive. Depending on the place of employment, a receptionist may also have function as an administrative assistant. Receptionists need to be patient, have great customer-service skilled and be prepared to answer questions and inquires from visiting clients. For those with the right aptitude for communication and customer service, it can be a stable and long-lasting career.

5 Requirements to be Receptionist

  1. Proven in-person customer service skills
  2. Strong organizational abilities
  3. Basic familiarity with computers, and able to learn other workflow systems
  4. Ability to multitask on an ongoing basis
  5. A diploma or certification in business administration may be required

What does a Receptionist do ?

The first responsibility of a receptionist is to communicate directly with customers. This can be done either over the phone or via email, or often speaking with customers in person when at the office. Receptionists will answer any questions, direct customers to their destination, notify co-workers that they have a visitor and facilitate important interactions between a company and its clients. A reception may also have additional administrative duties, including filing and organizing paperwork, setting office schedules, processing payment info and following-up with customers.

  • Welcome and converse with customers visiting a business
  • Create a warm and supportive environment for guests
  • Direct customers to the correct meeting or appointment
  • Answer phone calls and respond to emails
  • Take messages and forward them to the appropriate person
  • Track ingoing/outgoing visitors
  • Receive and distribute mail and packages
  • Schedule and track appointments and meetings
  • Reverse rooms and locations for appointments
  • Update company database with new client info
  • Process and file paperwork (invoices, requests, insurance claims, etc)
  • Additional admin responsibilities depending the employer

How to become Receptionist

There are not formal educational or training requirements for receptionists, but they must be able to demonstrate strong organizational, communication and customer service skills. Specific certifications in related abilities can be a benefit, but are not necessary.

Sectors of activity that are recruiting a Receptionist

Receptionists are recruited by companies and businesses in multiple sectors, ranging from tech and finance to private healthcare and sales.

Outlook and career development as a Receptionist

The long-term employment outlook for receptionists is considered fair across the country. The number of open job roles for receptionists over the next ten years are predicted to roughly equal to the number of job seekers looking to enter the profession.

Where does a Receptionist work

A receptionist works at the front desk for all types of businesses. They offer face-to-face interaction for customers, offering important information and connecting clients to other employees.

Other names of the profession Receptionist

According to the CNP code (national classification of occupations), here are the additional titles for a receptionist:

  • Front desk clerk
  • Business receptionist
  • Telephone operator
  • Appointment clerk
  • Office reception clerk
  • Toll operator
  • Telephone service assistant

Companies that are recruiting Receptionist




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Receptionist Salaries

To get an idea of ​​salaries in Canada for a Receptionist, visit our Jobillico salary tool.

Resume template for Receptionist

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