Intermediate/Senior Tier 2/3 Application Support Analyst to troubleshoot and maintain SCADA and SaaS based applications for various business units within t

Our industrial technology client is seeking a Intermediate/Senior Tier 2/3 Application Support Analyst to troubleshoot and maintain SCADA and SaaS based applications for various business units within the enterprise

This role is Hybrid (3 days onsite in Calgary: Tuesday-Thursday),

You will be required to be on-call for a week every 5 weeks

Must Haves

• 5+ years in Application Support supporting Tier 2/Tier 3 environments
• Experience supporting SCADA systems or equivalent business-specific applications for business units such as: field services and construction
• Experience with any ticketing system such as: FreshService or ServiceNow
• Experience supporting Windows-based servers and general understanding of instrastructure/networks

Nice to Have

• Working knowledge of SQL for query troubleshooting
• Advanced Excel formulas

Responsibilities

• Support and troubleshoot SCADA and business unit specific application issues
• Handle Tier 2/Tier 3 escalation tickets
• Monitor, investigate, and resolve incidents on Windows servers
• Document solutions and update system knowledge articles
• Coordinate with infrastructure teams during server or network issues
• Participate in on-call rotation to provide after-hours support
• Ensure operational stability of key business applications