Intermediate End User Support Technician to provide executive and c-suite technical support across digital platforms and collaboration spaces

Our large, enterprise Oil & Gas industry client is seeking an Intermediate End User Support Technician to provide executive and c-suite technical support across digital platforms and collaboration spaces.

This is an initial 1-year contract to start with a possibility of extension.

The successful candidate will be working full-time onsite in Downtown Calgary. You may be required to support events or high-priority initiatives outside standard hours on an as-needed basis, with travel throughout Canada, USA, and Mexico as required.

Must-Haves:

• 2+ years of experience in IT support, workplace technology, or digital enablement roles
• Strong hands-on experience with Microsoft 365 (Teams, Outlook, Office apps)
• Real interest (ideally experience) in AI productivity tools, especially Microsoft Copilot
• 2+ years' of experience setting up and supporting end-user devices (laptops, phones, tablets)
• Excellent verbal communication skills and previous experience supporting senior leaders, executive leadership, c-suite leadership
• Experience with A/V operations, troubleshooting, and set-up (meeting rooms, executive collaboration spaces, digital signage, displays, and digital art)
• Comfortable explaining technology in a clear, friendly way, especially to a non-technical audience

Nice-to-Haves:

• Exposure to basic networking, cloud concepts, or certifications (CompTIA, Microsoft, etc.)
• Experience teaching, coaching, or onboarding users to new tools

Responsibilities Overview:

• Be the trusted technology partner for executive leadership team members and senior executives across all digital platforms.
• Deliver VIP-level support with professionalism, discretion, and rapid response to executive needs.
• Provide proactive monitoring and maintenance to ensure uninterrupted operations and business continuity for executive IT environments.
• Set up and support devices, troubleshoot complex issues, and resolve problems quickly to keep leaders productive.
• Act as a strategic liaison between executives and technical teams-translating business needs, communicating technology requirements, and supporting adoption of enterprise initiatives.
• Develop and maintain executive-focused guides, quick references, and knowledge resources tailored to executive leadership team workflows.
• Provide dedicated AV and technology support for major executive‑led events such as ELT town halls, Investor Day, Employee Forums, and other high‑visibility leadership sessions.
• Run and manage Teams Live events for ELT and Senior Leaders to ensure smooth, professional virtual presentations.
• Support Senior Leaders in adopting new AI‑powered tools and productivity technologies tailored to their workflows.
• Act as the primary escalation point for high‑impact AV issues affecting executive and mission‑critical collaboration spaces.
• Track and analyze AV incident trends to strengthen reliability and improve the user experience, particularly for executive environments.
• Support device provisioning, lifecycle management, software updates, and security compliance for executive-level equipment.
• Manage inventory and maintain accurate records of IT and AV assets, ensuring timely replacement and adherence to lifecycle standards.
• Interface with telecom providers to support iPhones and mobile device connectivity.
• Ensure all troubleshooting steps, solutions, and standard procedures are accurately documented in the support knowledge base.