Scheduling Technician

• Two-year college diploma in Office Administration, Human Resources, Business Administration, or an equivalent field.
• Minimum of two years of experience in workforce scheduling, preferably in a long-term care setting.
• Ability to communicate effectively, both verbally and in writing, in English and French.
• Proven problem-solving skills.
• Excellent computer skills and proficiency with Microsoft Office applications (Word, Outlook, Excel, and PowerPoint).
• Excellent knowledge of human resources, scheduling, and nursing software, such as Kronos, MX, UpKeep, and Octopus.
• Demonstrated ability to manage and prioritize multiple tasks simultaneously in a fast-paced environment with heavy workloads, multiple tight deadlines, and minimal supervision.
• Demonstrated strong interpersonal skills, leadership, tact, discretion, empathy, initiative, independence, and sound judgment.
• Strong customer service orientation with exceptional attention to detail.
• Proven ability and experience working independently and under frequent pressure.
• Excellent planning and organizational skills.
• Strong analytical skills with the ability to assess and resolve operational and interpersonal issues.
• Demonstrated flexibility and ability to work effectively in a constantly changing environment.
• Good knowledge of the Long-Term Care Homes Act, 2007 and its associated regulations.
• Good knowledge of the applicable collective agreements.

A criminal record check must be provided upon hiring only (dated no longer than three months prior to the date when it has been requested) and is a condition of employment.