Learning & Organizational Development Consultant – GWAM

We are seeking a dynamic and strategic Learning & Organizational Development Consultant to design, deliver, and evaluate impactful learning experiences for our Global Wealth and Asset Management (GWAM) teams. This role will play a critical part in crafting team efficiency, improving team capabilities, and supporting a culture of continuous learning across our global footprint.

A key focus of this role will be leading new hire training and ongoing upskilling initiatives to ensure our teams are equipped with the knowledge, tools, and confidence to succeed in a fast-paced, highly regulated environment.

Position Responsibilities:

• Develop and deliver tailored learning programs using various formats such as virtual, in-person, and blended learning for GWAM business needs.

• Own the creation and facilitation of onboarding and upskilling programs, applying adult learning principles and instructional design methodologies.

• Conduct needs assessments and collaboration with business leaders to align learning strategies with organizational goals and support change initiatives.

• Evaluate the efficiency of learning programs using data, recommend improvements, and report on key learning metrics.

• Work with global L&D teams to ensure consistency, share knowledge, and coach leaders on facilitation and feedback practices.

• Stay updated on learning and development trends, technologies, and regulatory requirements in the financial services industry.

Qualifications:

• Bachelor’s degree in organizational development, Education, HR, or related field

• 5+ years of experience in L&D or OD roles, ideally within financial services or asset management.

• Fully bilingual (French/English): The successful candidate will be required to communicate in English and French to support clients from various jurisdictions outside of Quebec. Proficiency in Spanish communication is considered an asset for this position.

• Shown experience designing and delivering new hire onboarding and upskilling programs in a global, matrixed environment.

• Strong facilitation and coaching skills, with the ability to engage diverse audiences.

• Expertise in instructional design, adult learning theory, and digital learning platforms (e.g., LMS, authoring tools).

• Excellent communication, collaborator management, and project management skills.

• Experience with leadership development, cultural awareness, and DEI learning is a strong asset.

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Referenced Salary Location

Salary range is expected to be between

If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact recruitment@manulife.com for more information about U.S.-specific paid time off provisions.