IT Technician

We are partnering with a major Quebec-based company, well established across Canada and the United States, currently experiencing sustained growth in the specialized distribution sector.

With over 3,000 employees and more than 120 locations across North America, this organization is investing heavily in modernizing its technology environments and continuously improving its IT services.

In this context, they are looking to add a passionate IT Support Technician, someone who is tech-savvy and customer-focused, ready to thrive in a dynamic, high-interaction environment.

The role is based in Ville Saint-Laurent with a hybrid work model.

Key Responsibilities

User Support

• Provide level 1 or 2 technical support to employees across multiple sites

• Respond to incoming calls, emails, and tickets in a high-volume environment

• Diagnose and resolve common hardware, software, and network issues

• Install, configure, and maintain workstations, peripherals, printers, and office equipment

• Assist users with Microsoft 365 tools, Windows 10/11, and internal applications

• Deliver prompt, professional, and customer-focused support

Operations & Projects

• Participate in the deployment of new workstations, meeting rooms, and on-site equipment

• Collaborate with the infrastructure team for escalation and resolution of complex incidents

• Document interventions and ensure proper ticket follow-up using the ticketing system (JIRA)

• Actively contribute to process improvement and knowledge base updates

Profile

Education & Experience

• DEP, AEC, or DEC in Computer Science or equivalent

• 1 to 2 years of relevant experience in IT support or technical services

• Strong knowledge of Microsoft Windows 10/11 and Office 365 environments

• Basic understanding of networking (TCP/IP, VPN, RDP) and Active Directory

• Familiarity with JIRA (an asset)

Skills & Qualities

• Strong customer service mindset and proactive attitude

• Solid problem-solving and analytical skills

• Team player with autonomy and initiative

• Ability to prioritize in a fast-paced, high-volume environment

• Bilingual: Fluency in French and English required to support users outside of Quebec

Contract Details

• Full-time, permanent position (37.5 hours/week)

• Flexible daytime schedule

• Hybrid work model (up to 2 days/week remote)

• Employee stock purchase plan (with employer contribution)

• Reimbursement of IT training and certifications

• Group insurance and retirement plan

• Free on-site parking

• Stable, growing, and people-centered work environment that values initiative and continuous learning