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Ville de Pointe-Claire

Service Counter Clerk - Temporary position

451, boul. Saint-Jean, Pointe-Claire,QC
  • To be discussed

  • 35.00 h - Full time ,Part time

  • Contract job

  • Day

  • 1 position to fill as soon as possible

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Benefits

Reporting to the Senior Communications Advisor, the Service Counter Attendant provides customer service related to the various activities of the City of Pointe-Claire. The incumbent responds to citizens on various issues related to City services.

The incumbent carries out the following main activities:

  • Handles customer inquiries, ensuring that responses are accurate by using the tools at their disposal or by taking the necessary steps with the departments concerned.
  • Ensures that the required service is provided in accordance with the agreements negotiated with the departments.
  • Receives, handles, and follows up on customer requests, complaints, comments, suggestions, and claims.
  • Collects and processes multiple forms of payment, as well as reconciliation of the cash register and statements.
  • Ensures that they are knowledgeable about the information required for their job and that customer information documents are made available.
  • Submits or forwards, when required, permits and certificates already issued by Urban Planning or the Public Security & Inspection department.
  • Uses various devices and systems as needed to perform certain job-related tasks.
  • Enters the required information into the software program in use.
  • Acts as a commissioner of oath.
  • Performs all other related duties.

Work environment

Work environmentsVille de Pointe-Claire0
Work environmentsVille de Pointe-Claire1
Work environmentsVille de Pointe-Claire2
Work environmentsVille de Pointe-Claire3

Requested skills

Requirement

      • Hold a high school (Secondary 5) diploma or equivalent;
      • Minimum of two to three years of experience;
      • Bilingualism (spoken and written French and English);
      • Knowledge of the City’s municipal services and activities;
      • Knowledge of MS Office;

 

Equal Opportunity Employer

This employer is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans status, Aboriginal/Native American status or any other legally-protected factors. Disability-related accommodations are available on request for candidates taking part in all aspects of the selection process.

Requirements

Level of education

High school

Diploma

DES

Completed

Work experience (years)

3-5 years

Written languages

Fr : Advanced

En : Advanced

Spoken languages

Fr : Advanced

En : Advanced

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