Customer Service Representative

Our established client in the Dorval area is seeking a passionate and experienced Customer Relations Representative to join their dynamic team. This position is ideal for someone residing near Dorval with 5 years of stable experience in the same company. Additionally, the role requires a perfect command of English, as the company also serves clients in the United States.

• Receive and respond to incoming calls, emails, and live chats regarding orders, shipments, and quote requests, while promoting the company's products, services, and training.
• Billing and reporting, as well as assistance with reception.
• Manage live chats and ensure high-quality customer service in real time.
• Provide detailed quotes and ensure rigorous follow-up on orders and quote requests.
• Ensure precise order processing to guarantee an efficient and error-free process.
• Collaborate closely with the shipping team to ensure optimal customer satisfaction.
• Build strong, positive relationships with customers, offering consultative solutions and personalized service.
• Enter customer information into ACCPAC and CRM, maintaining accurate and up-to-date records.
• Make outbound calls to promote products, services, and training, as well as communicate promotions and carry out proactive upselling and cross-selling.
• Demonstrate professionalism, enthusiasm, and courtesy at all times.
• Actively participate in internal projects as needed.
• Ensure customer data management, ensuring it is regularly updated and accurate in the CRM system.
• Follow, understand, and apply all procedures related to your role while staying attentive to communications from your managers.