Description
Under the mandate of the Vice President of Customer Experience and the Customer Service Manager, and in collaboration with the Customer Service Team Leader, a Customer Service Representative is responsible for managing the following tasks:
RESPONSIBILITIES- Receive customer or Sales Representative orders, enter orders, process payments, and transfer orders to the logistics team.
- For each order, verify products, quantities, prices, shipping dates, and any special requirements, including export documents and technical documentation when applicable.
- Coordinate with team leaders, production, and inventory planning to ensure products are delivered on time.
- Handle incoming calls and emails and provide existing or potential customers with product knowledge or specifications, order placement, order details, pricing information, or required documentation.
- Ensure complete customer satisfaction; when applicable, coordinate with internal teams to finalize cases that may include returns, credits, delays, or claims
Qualifications
- Minimum of 2 years of customer service experience
- Excellent computer skills (Microsoft Office Suite)
- Experience with SAP and Salesforce would be an asset
- Bilingual (English and French), spoken and written, although French is not required outside the province of Québec
