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Senior Service Desk Analyst to provide Tier 1 technical support for a Windows based environment

Winnipeg, MB
  • Number of positions available : 1

  • To be discussed
  • Contract job

  • Starting date : 1 position to fill as soon as possible

Our large, enterprise Public sector client is seeking a Senior Service Desk Analyst to provide Tier 1 technical support for a Windows based environment.


This is an initial 6-month contract with a possibility of extension. The successful candidate will be working full-time onsite from the Winnipeg Buffalo office location and the position will require flexibility working various shifts to accommodate a 7-day/24-hour operation.


Must-Haves:

  • 5+ years' experience working as a Service Desk Technician or in a Technical Support role
  • ITIL certified and with demonstrated solid ITIL background
  • Experience monitoring and providing Tier 1 support
  • Experience with Microsoft Windows and Office applications, Active Directory, and Cisco Unified CM
  • Ticket management experience using Cherwell Service Management
  • Have and maintain a valid Manitoba Class 5 Drivers license


Nice-to-Haves:

  • HDI Support Centre Analyst certificate
  • Asset management experience
  • Technical competency at monitoring and providing Tier II support level
  • Data manipulation skillset
  • LGCA license


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Requirements

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Work experience (years)

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