Senior Service Desk Analyst to provide Tier 1 technical support for a Windows based environment

Our large, enterprise Public sector client is seeking a Senior Service Desk Analyst to provide Tier 1 technical support for a Windows based environment.

This is an initial 6-month contract with a possibility of extension. The successful candidate will be working full-time onsite from the Winnipeg Buffalo office location and the position will require flexibility working various shifts to accommodate a 7-day/24-hour operation.

Must-Haves:

• 5+ years' experience working as a Service Desk Technician or in a Technical Support role
• ITIL certified and with demonstrated solid ITIL background
• Experience monitoring and providing Tier 1 support
• Experience with Microsoft Windows and Office applications, Active Directory, and Cisco Unified CM
• Ticket management experience using Cherwell Service Management
• Have and maintain a valid Manitoba Class 5 Drivers license

Nice-to-Haves:

• HDI Support Centre Analyst certificate
• Asset management experience
• Technical competency at monitoring and providing Tier II support level
• Data manipulation skillset
• LGCA license