Intermediate Deskside Support Technician to provide Level 3 end user computing support

Our enterprise client is seeking an Intermediate Deskside Support Technician to provide Level 3 end user computing support.

This is an initial 3-month contract with a possibility of extension. The successful candidate will be based in Winnipeg, MB and agreeable to working full-time onsite.

Must-Haves:

• 5+ years' experience in troubleshooting computer problems related to the Windows operating system, Microsoft/ Office 365 suite, and other corporate applications
• Experience using Microsoft Active Directory for user management and developing/ administering group policies

Nice-to-Haves:

• Experience administering SCCM (Microsoft System Center Configuration Manager) for application deployment, patching, and OS deployment
• Experience developing and executing PowerShell scripts
• Experience administering Azure VDI, Endpoint Manager, and Intune

Responsibilities Overview:

• Provide Level 3 support of endpoint client infrastructure and assist in the identification and resolution of problems or maintenance related issues;
• Provide Add/Move/Change request support relating to endpoint infrastructure for all clients on a rotating basis;
• Work closely with technical and non-technical employees to document and represent client technology requirements;
• Review existing technology and processes, and recommends changes when required or requested by clients;
• Research and investigate alternative solutions for improvements to technology and affected processes;
• Ability to work independently, and as part of a team.