Senior Service Desk Analyst to assist in supporting an ERP (Diamond) upgrade project including administration in Dynamics GP and SQL Server.

Our municipal client is seeking a Senior Service Desk Analyst to assist in supporting an ERP (Diamond) upgrade project including administration in Dynamics GP and SQL Server.

Candidates can be 100% remote in Alberta. Occasional in-office work may be required. Hours will vary between 20-40 hours/week

Must haves:

• 5+ years of experience in a Service Desk Analyst role providing Tier 2/3 level support
• Strong SQL Server administration skills (2019 preferred)
• Experience with Diamond ERP (Or similar ERP systems) systems in production environments
• Proven troubleshooting abilities from basic configuration to code-level debugging

Nice to haves:

• Experience with municipal or government IT systems
• Diamond Municipal Solutions implementation/support experience
• Microsoft Dynamics GP administration expertise
• Knowledge of property taxation and utility billing systems
• ITIL certification or demonstrated IT Service Management experience
• Experience with SSIS, SSRS, and business intelligence tools
• Excellent communication skills for technical and non-technical audiences

Responsibilities:

• Handle complex issues escalated from Tier 1 support
• Perform detailed system diagnostics and root cause analysis
• Apply configuration changes, patches, and code-level fixes
• Manage escalations to vendors when required