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Senior Service Desk Analyst to assist in supporting an ERP (Diamond) upgrade project including administration in Dynamics GP and SQL Server.

Edmonton, AB
  • Nombre de poste(s) à combler : 1

  • À discuter
  • Emploi Contrat

  • Date d'entrée en fonction : 1 poste à combler dès que possible

Our municipal client is seeking a Senior Service Desk Analyst to assist in supporting an ERP (Diamond) upgrade project including administration in Dynamics GP and SQL Server.


Candidates can be 100% remote in Alberta. Occasional in-office work may be required. Hours will vary between 20-40 hours/week


Must haves:

  • 5+ years of experience in a Service Desk Analyst role providing Tier 2/3 level support
  • Strong SQL Server administration skills (2019 preferred)
  • Experience with Diamond ERP (Or similar ERP systems) systems in production environments
  • Proven troubleshooting abilities from basic configuration to code-level debugging


Nice to haves:

  • Experience with municipal or government IT systems
  • Diamond Municipal Solutions implementation/support experience
  • Microsoft Dynamics GP administration expertise
  • Knowledge of property taxation and utility billing systems
  • ITIL certification or demonstrated IT Service Management experience
  • Experience with SSIS, SSRS, and business intelligence tools
  • Excellent communication skills for technical and non-technical audiences


Responsibilities:

  • Handle complex issues escalated from Tier 1 support
  • Perform detailed system diagnostics and root cause analysis
  • Apply configuration changes, patches, and code-level fixes
  • Manage escalations to vendors when required





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