Senior Organizational Change Management (OCM) Specialist to support the Business Readiness Workstream for a strategic Billing Program.

Our Calgary client is looking for a Senior Organizational Change Management (OCM) Specialist to support the Business Readiness Workstream for a strategic Billing Program.

Role requires you to be onsite 3 days/week in Edmonton on Calgary offices

Must Haves:

• 6+ years' experience as a OCM Specialist leading large program or transformation initiatives and with demonstrated progression of responsibilities
• Tech-savvy and resourceful-highly proficient with Microsoft 365 (Teams, SharePoint, Planner, Word, PowerPoint, Excel, CoPilot) and collaboration platforms.
• Skilled at navigating shifting workloads and competing priorities while consistently meeting deadlines critical to project success
• Strong stakeholder analysis and engagement tracking skills

Responsibilities:

Stakeholder Engagement & Impact Analysis

• Support stakeholder identification and segmentation in collaboration with workstream team
• Ensure detailed stakeholder impact analysis is complete and validated with stakeholder areas
• Collaborate with vendor on vendor-led Change Impact Assessment
• Review and validate stakeholder analysis and impacts at key gates or milestones during the Program
• Track change impact work products and/or deliverables, shepherding approval workflows, and ensuring final versions are stored appropriately per program guidelines

Change Monitoring & Action Plan Execution

• Manage and update change action plans, leveraging change impact analysis to ensure progress is monitored and communicated
• Participate in Business Readiness Network planning and meetings
• Track stakeholder engagement and support adoption metrics, flagging gaps or resistance trends
• Ensure business needs, concerns, and readiness levels are clearly communicated in discussions with the Delivery Assurance Partner and the Systems Integrator
• Document and escalate risks or issues raised by stakeholder groups that may affect readiness or adoption

Training Alignment

• Support development of an iterative training schedule aligned to business needs and leveraging learnings from the change impact analysis
• Collaborate with Training Team to ensure training plans reflect latest stakeholder impact information
• Collaborate with the workstream team to ensure training schedule is aligned to stakeholder engagement and readiness milestones
• Collaborate with workstream team to ensure a plan is in place to manage training session logistics and track attendance