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Junior to Intermediate Telecommunications Analyst to support VoIP communication

Calgary, AB
  • Number of positions available : 1

  • To be discussed
  • Contract job

  • Starting date : 1 position to fill as soon as possible

Our large, enterprise client is seeking a Junior to Intermediate Telecommunications Analyst to support VoIP communication.


This is an initial 1-year contract with a possibility of extension. The successful candidate will be based in Winnipeg and agreeable to a hybrid working model (3 days onsite minimum).


Must-Haves:

  • 2+ years' VoIP experience, including with MS Teams or Zoom connectivity
  • Experience with CIP/ Unified Communication
  • Recent experience supporting telecommunications across enterprise environments


Nice-to-Haves:

  • Experience with Cisco UCX (Unified Computing System X-Series)
  • Experience with Synchronous Digital Hierarchy (SDH/SDC)


Key Responsibilities:

  • Support telecom project work (VoIP, Teams, Zoom environments)
  • Assist with implementations and cutovers, including after-hours support
  • Coordinate with internal business teams and multiple telecom providers
  • Provide troubleshooting and customer-focused support for technical and non-technical users
  • Contribute to process-driven telecom operations and documentation
  • Light mobile device support
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Requirements

Level of education

undetermined

Work experience (years)

undetermined

Written languages

undetermined

Spoken languages

undetermined