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Junior IT Service Desk Analyst to provide A/V meeting room system troubleshooting and general Microsoft 365 administration support

Calgary, AB
  • Number of positions available : 1

  • To be discussed
  • Contract job

  • Starting date : 1 position to fill as soon as possible

Our client is seeking a Junior IT Service Desk Analyst to provide A/V meeting room system troubleshooting and general Microsoft 365 administration support


Office located in Strathmore (will be in-office). Part time hours. May require some weekend and after-hour support when needed (up to 10PM on weekdays)


Must haves:

  • 1+ years in a Service Desk Analyst role or Office Assistant focusing on A/V meeting room system troubleshooting (Hybrid meetings)
  • Experience with Microsoft 365 administration
  • Strong communication and customer service skills with the ability to provide clear, friendly, and effective support to users


Nice to haves:

  • ITSM and IT compliance experience
  • Degree in Computer Science


Responsibilities:

  • Provide on-site A/V meeting room support, with in-person, and hybrid meeting attendees
  • Support general inquiries for Office 365
  • Provide holiday IT service desk coverage, as-needed basis.


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Requirements

Level of education

undetermined

Work experience (years)

undetermined

Written languages

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Spoken languages

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