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Jr. Customer Service Agent to ensure the management, coordination and completion of SIP orders for our Telecom client

Toronto, ON
  • Number of positions available : 1

  • To be discussed
  • Contract job

  • Starting date : 1 position to fill as soon as possible

Jr. Customer Service Agent to ensure the management, coordination and completion of SIP orders for our Telecom client


Duration: 12 Months

Location: Hybrid (Toronto or Mississauga - mostly remote)


Description:


  • Responsible for the management, coordination and completion of SIP orders.
  • Responsible for the quality and precision of all types of orders including accurate and efficient communication with internal and external customers.
  • Ensure the on time delivery of the orders, escalating when necessary.
  • Report unusual and complex situations to the team leader.


Must Haves:

  • Ability to understand web applications and navigate easily with different type of web portals
  • Customer oriented - Demonstrate a desire and ability to satisfy the customer requirements
  • Strong verbal and written communication skills
  • Intermediate level of Microsoft Office suite (Excel, Word, Outlook)
  • Understanding of ordering process and systems


Nice to have:

  • Bilingual (French/English)
  • Telecom experience
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Requirements

Level of education

undetermined

Work experience (years)

undetermined

Written languages

undetermined

Spoken languages

undetermined