Intermediate Service Desk Analyst to provide level 1 & 2 support to end users in a Windows environment

S.i. Systems

Calgary, AB

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Our Oil & Gas client is looking for an Intermediate Service Desk Analyst to provide level 1 & 2 support to end users in a Windows environment.

Must Haves:

2+ years in an IT service desk role
Eagerness and enthusiasm to learn and grow and not being afraid of digging in to the unknowns and figuring things out on the job; willing to roll up sleeves, take initiative, come up with new ideas
Oil & Gas experience
Experience with hardware (PC'S/monitors/laptops) upgrades and troubleshooting

Nice to Haves:

Experience with Windows OS builds, using SCCM automated build processes
Experience creating and updating service tickets in a ticketing system (ideally ServiceNow)
Experience with business process reviews and procedural documentation
Bachelor’s degree in IT, Computer Science or Business Administration, or related community college diploma

Disclaimer:
AI may be used in evaluating candidates.
This posting is for an existing vacancy.

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Level of education

undetermined

Work experience (years)

undetermined

Written languages

undetermined

Spoken languages

undetermined

Internal reference No.

150192

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