Intermediate Deskside Support Analyst to provide on-site hardware, software and infrastructure support for multiple clients

S.i. Systems

Calgary, AB

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Our client is seeking a Intermediate Deskside Support Analyst to provide on-site hardware, software and infrastructure support

Calgary-based role. Candidates will be traveling to multiple client sites. Must have a drivers license and access to a reliable vehicle

Must haves:

4+ years of Deskside Support or Service Desk Support focusing on hardware, software and infrastructure support
Valid driver’s license and a reliable vehicle that can transport computer equipment
Experience supporting O365, understanding of networking protocols and experience with replacing hardware components
Ability to lift 20KG on your own

Nice to haves:

Responsibilities:

Respond to onsite Client project and support issues. Identify hardware / software problems and offer solutions in a friendly and efficient manner.
Analyze situations, diagnose problems, develop, and implement solutions, within sometimes narrow timelines
Repair of customer issues making sure to meet set client deliverables
Ensure Projects requirements are met and follow-up with customers and System Engineers to ensure all their needs were met.

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Level of education

undetermined

Work experience (years)

undetermined

Written languages

undetermined

Spoken languages

undetermined

Internal reference No.

145985

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