Intermediate Deskside Support Analyst to provide on-site hardware, software and infrastructure support for multiple clients
S.i. Systèmes
Calgary, AB-
Nombre de poste(s) à combler : 1
- Salaire À discuter
-
Emploi Permanent
- Publié le 11 juin 2025
-
Date d'entrée en fonction : 1 poste à combler dès que possible
Description
Our client is seeking a Intermediate Deskside Support Analyst to provide on-site hardware, software and infrastructure support
Calgary-based role. Candidates will be traveling to multiple client sites. Must have a drivers license and access to a reliable vehicle
Must haves:
- 4+ years of Deskside Support or Service Desk Support focusing on hardware, software and infrastructure support
- Valid driver’s license and a reliable vehicle that can transport computer equipment
- Experience supporting O365, understanding of networking protocols and experience with replacing hardware components
- Ability to lift 20KG on your own
Nice to haves:
- ITIL Certificate
- Excellent written and verbal communication skills
Responsibilities:
- Respond to onsite Client project and support issues. Identify hardware / software problems and offer solutions in a friendly and efficient manner.
- Analyze situations, diagnose problems, develop, and implement solutions, within sometimes narrow timelines
- Repair of customer issues making sure to meet set client deliverables
- Ensure Projects requirements are met and follow-up with customers and System Engineers to ensure all their needs were met.
Exigences
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