Site Reliability Engineer

We are seeking a motivated Site Reliability Engineer (SRE) to join the Manulife Bank Service Delivery Management (SDM) team. In this role, you will be responsible for ensuring the reliability, availability, and performance of our systems and services, working closely with development and operations teams to build, operate, and continuously improve scalable and resilient platforms.This role offers opportunities to grow expertise in reliability engineering, automation, and large‑scale service operations, treating reliability as a core feature of the platform while balancing innovation with operational stability.

Position Responsibilities:
Design, implement, and maintain infrastructure, tooling, and automation to improve service reliability and scalability.
Partner with development teams to ensure applications are designed for reliability, performance, and operational excellence.
Monitor system health, performance, and availability; troubleshoot and resolve issues to minimize customer impact.
Build and enhance observability capabilities, including metrics, logs, and traces, to enable early detection of issues.
Participate in on-call rotations to support critical systems and ensure timely incident response.
Perform root cause analysis for incidents and drive corrective actions to prevent recurrence.
Define, track, and improve Service Level Objectives (SLOs), Service Level Indicators (SLIs), and Service Level Agreements (SLAs).
Support disaster recovery and resilience initiatives, including recovery testing and continuous improvement of recovery readiness.
Promote proactive monitoring and alerting practices to reduce mean time to detection (MTTD) and mean time to resolution (MTTR).

Required Qualifications:
Post-secondary education in Computer Science, Engineering, or a related field, or equivalent practical experience.
2-5 years of experience in a Site Reliability Engineering, DevOps, or similar reliability-focused role.
Strong knowledge of cloud platforms (e.g., AWS, Azure, Google Cloud) and container technologies (e.g., Docker, Kubernetes).
Proficiency in scripting and automation using languages such as Python, Bash, or similar.
Experience with monitoring, logging, and observability tools (e.g., New Relic, Grafana, ADX).
Experience with Power Platform tools, particularly Power BI, for operational reporting and insights.
Familiarity with ITIL and Agile delivery methodologies.
Strong problem-solving skills, attention to detail, and ability to work effectively under pressure.
Excellent communication and collaboration skills, with the ability to work across technical and business teams.

When you join our team:
We’ll empower you to learn and grow the career you want.
We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our distributed team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Referenced Salary Location

Salary range is expected to be between

If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact recruitment@manulife.com for more information about U.S.-specific paid time off provisions.