Director, Change Enablement (Group Functions Technology)

Manulife is a leading international financial services provider, helping people make decisions easier and lives better. Help shape the future you want to see - and discover that better can take you anywhere you want to go.

The Director, Change Enablement plays a critical role in supporting Global Functions Technology (GFT) through transformational change. Using structured change management methodologies, this role ensures employees and stakeholders successfully adopt new processes, systems, and technologies. You will partner with senior leaders, project teams, and cross‑functional stakeholders to anticipate risks, develop mitigation plans, and drive adoption throughout the organization. This role helps the business realize measurable outcomes by ensuring change initiatives are implemented smoothly, consistently, and effectively.

Position Responsibilities

• Lead the design and execution of change management strategies, including assessments, risk mitigation, and adoption planning for major GFT initiatives.

• Create and maintain change deliverables such as communication plans, sponsor roadmaps, stakeholder engagement strategies, training plans, and resistance management plans.

• Partner with senior leaders, people managers, and project teams to facilitate adoption and ensure alignment with business goals and transformation priorities.

• Develop and deliver clear communication materials to articulate purpose, impacts, timelines, and progress of change initiatives.

• Establish and track change management KPIs to monitor adoption, measure success, and report outcomes to leadership.

Required Qualifications

• 10+ years of experience in change management supporting large‑scale or enterprise-wide technology transformation initiatives.

• Prosci or equivalent formal change management certification.

• Strong communication, facilitation, and stakeholder influencing skills with the ability to articulate messages to various audiences.

• Ability to work effectively in fast‑paced, ambiguous environments with strong resilience, adaptability, and critical‑thinking skills.

• Proven ability to build strong relationships and collaborate across diverse business and technology groups.

Preferred Qualifications

• Experience implementing change strategies within complex global or enterprise technology environments.

• Familiarity with Agile delivery methodologies and cross‑functional delivery models.

• Experience designing change metrics, dashboards, and KPIs to measure adoption and business impact.

• Ability to coach senior leaders and people managers to effectively sponsor and champion change.

• Experience developing training strategies and partnering with learning teams to execute training programs.

When You Join Our Team

• • We’ll empower you to learn and grow the career you want.

• • We’ll recognize and support you in a flexible environment where well‑being and inclusion are more than just words.

• • As part of our global team, we’ll support you in shaping the future you want to see

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Referenced Salary Location

Salary range is expected to be between

If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact recruitment@manulife.com for more information about U.S.-specific paid time off provisions.