Senior ServiceNow ITOM Developer

Address:

WE'RE BACK IN OFFICE! You will be required to be in the office 2-3 days/week in Toronto. Out of province candidates need to relocate for this role

About the Role

We are looking for a Senior ServiceNow ITOM Developer to join our ServiceNow Platform team and help shape the next generation of IT Operations experiences. In this role, you will own both core ITOM BAU stability and exciting new AI-enabled integration use cases - starting with Microsoft Copilot for Teams.

You will be a hands-on technical leader, building secure and scalable solutions across ServiceNow ITOM capabilities and modern integration patterns. If you enjoy solving complex operational challenges, improving platform reliability, and building real automation that users love - this is a high-impact role with strong visibility.

What You’ll Do

• Provide senior-level technical ownership for ServiceNow ITOM BAU support, ensuring stability and high availability.
• Troubleshoot and resolve complex production issues across:
  • ITOM, IT Asset Management, Security Operations applications as well as overall platform as needed
  • MID Server, credential issues, Discovery failures, integration errors
  • Alert ingestion, enrichment, correlation, routing, and noise reduction
    

• Design and deliver AI-driven integrations with ServiceNow, starting with:
  • Microsoft Copilot for Teams (Copilot/Teams-driven automation and IT workflows)
    
• Enable AI-supported operational use cases such as:
  • Incident/ticket creation, updates, and intelligent routing from Teams prompts
  • Knowledge and record retrieval/summarization grounded in ServiceNow data
  • Operational insights and alert/incident summaries for quicker decision-making

• Build secure and scalable integration patterns using:
  • Scripted REST APIs, authentication methods, integration monitoring and controls
  • Orchestration and automation (Flow Designer / IntegrationHub where applicable)
• Collaborate as part of a high-performing platform team -contributing to shared engineering standards, mentoring and support other developers through teamwork and knowledge sharing, and drive best practices through reusable patterns, documentation, and collaboration:
  • Security-first development, performance optimization, maintainable solutions
  • Controlled customization and production-ready documentation/runbooks
    

What You Bring

Required

• 5-8+ years of ServiceNow development experience, including ITOM exposure in enterprise production environments.
• Strong hands-on development skills (JavaScript, Glide API, Script Includes, Business Rules).
• Proven experience delivering solutions using ServiceNow best practices:
  • secure coding, maintainability, scalability, performance awareness
  • configuration-first mindset and controlled customization
• Strong integration experience:
  • Scripted REST APIs, REST/SOAP integrations, troubleshooting end-to-end failures
• Practical ITOM experience across at least 2-3 areas:
  • Discovery, Event Management, Service Mapping, Cloud Discovery (AWS/Azure/GCP), HAM, SAM
• Strong ownership and ability to deliver independently.

Preferred / Nice to Have

• ServiceNow certifications: CSA, CAD, CIS (Discovery/Event Management/Service Mapping)
• IntegrationHub and Flow Designer experience
• Microsoft ecosystem integration exposure:
  • Teams, Power Platform, Graph API, Azure Functions
• Understanding of GenAI integration principles:
  • data grounding/retrieval, audit logging, risk mitigation

Why Join Us

• Work on high-impact ITOM improvements that directly influence operational efficiency and platform reliability.
• Build AI-enabled workflows and integrations - starting with Copilot for Teams - and help define what “modern operations” looks like.
• Strong collaboration with platform governance/engineering and visibility across stakeholders.
• Opportunity to lead technical improvements, influence standards, and mentor others.

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one - for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en.

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.