Customer Service Representative

AirBoss Defense Group is a North American leader in specialized rubber products. We design, manufacture, and sell high-quality, proprietary rubber-based products to a variety of sectors, including automotive, heavy industry, construction, infrastructure, oil, and the military.

If you’re looking to join a dynamic and ambitious team and take on challenges that match your aspirations, join the AirBoss team!

Role:

The Customer Service Representative supports their team and reports to the Account Manager. The successful candidate, fully bilingual, will be primarily responsible for providing exceptional customer service by ensuring order accuracy and meeting promised delivery timelines.

Main Responsibilities:

• Provide excellent service to customers (Quebec, Canada, and the United States).

• Monitor orders (required dates/production/shipping/delivery) with all relevant stakeholders.

• Communicate with customers by phone or email to answer questions.

• Enter customer orders and verify inventory availability as needed.

• Confirm pricing with the appropriate departments (costing, sales, and finance).

• Work closely with the entire team to handle and respond effectively to requests and urgent situations.

• Follow up with the production, shipping, and accounting departments as required.

• Communicate customer requests to the appropriate internal stakeholders.

• Prepare and maintain weekly sales reports.

• Prepare and send price lists by shift, by customer, and by product.

• Attend production meetings.

• Follow up on credit requests.