Pharmacy Technician

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Job Description Pharmacy Technician

A pharmacy technician works hand-in-hand with a pharmacist. It combines elements of administrative assistance, healthcare and retail sales. They interact with customers and patients and assists the pharmacist as they prepare medications, fulfill prescriptions, and offer other healthcare services at a pharmacy location. This can be a private pharmacy, or one located within a hospital, a clinic, or a retail store space. They play a large role in the overall operation of a pharmacy, ensuring that clerical duties are performed correctly and detailed patient records remain organized. They work with the pharmacist to make sure that customers get the medications and healthcare services they need to improve their health.

5 Requirements to be Pharmacy Technician

  1. Pass the certification exam of the Pharmacy Examining Board of Canada (PEBC)
  2. Meet specific provincial licensing requirements (e.g. the Ontario College of Pharmacists)
  3. Be extremely detailed-oriented and skilled at organization
  4. Strong interpersonal and customer service skills
  5. Be able to multitask without losing focus

What does a Pharmacy Technician do ?

The job of the pharmacy technician is there to assist and support the pharmacist on daily basis. They interact directly with clients to gather information, collect prescription info and insurance forms, processes claims, and collect payment. They are often the most customer-facing role in the pharmacy, and they must be prepared to answer questions and offer support to customers as they enter. Pharmacies are governed by strict laws, regulations and guidelines, and pharmacy technicians must know and follow them to the letter at all times.

  • Greet patients and collect prescriptions
  • Process insurance claims and payment
  • Organize patient and pharmacy records
  • Take regular inventory and replace needed stock
  • Receive and organize new stock and medications
  • Communicate with other pharmacies when needed
  • Conduct health tests, such as taking blood pressure and temperatures
  • Update customer records with new information
  • Perform bookkeeping and administrative tasks
  • Compound and dispense prescriptions under pharmacists supervision
  • Answer customer questions, in person or via phone/email

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