Director, Experience & Content Design

Are you ready to elevate digital experiences to new heights and lead a team of hard-working designers in crafting exceptional user experiences? Join our dynamic and innovative team as a Director of Experience & Content Design. We are seeking a visionary, collaborative, and enterprise minded Digital Experience leader to shape the future state user experience of our digital properties. This role will champion best in class UX practices, contribute to our design system, elevate our content strategy, and partner across the organization to deliver cohesive, user-centric digital experiences.'

At Manulife, we have high ambitions of being a digital-first organization. We are committed to ensuring our customers enjoy cohesive, personalized experiences that make their lives easier, better, and faster. As a Director of Experience & Content Design, you will play a pivotal role in shaping the future of our digital properties, creating seamless omni-channel experiences that resonate with users worldwide.

Position Responsibilities:

• Experience Vision & Leadership: Lead the vision, strategy, and roadmap for the future-state experience of our public websites and other digital channels, ensuring they are intuitive, consistent, and aligned to user needs.

• Cross-Functional Alignment: Lead cross-functional workstreams and efforts that address sophisticated challenges, driving alignment and decision-making at senior levels.

• Design System Evolution: Support the evolution of our design system to ensure consistency, scalability, accessibility, and brand alignment across all digital experiences.

• Inclusive Design Advocacy: Champion the integration of inclusive design practices within the design system, fostering a culture of accessibility and diversity.

• Roadmap Integration: Be responsible for the use of design exploration, user testing, and research to advise and drive the product roadmap, experience improvements, and prioritization.

• Content Strategy: Support content strategy evolution for public web properties, defining how we bring content to life in thoughtful ways to drive positive outcomes.

• Team Mentorship and Development: Mentor and develop a cross-functional team of designers, product managers and content specialists fostering standard methodologies and a user-centered design culture.

Required Qualifications:

• Extensive Experience: A minimum of 10+ years of dynamic experience in digital experience design and/or product management, with a consistent record of leading successful digital product initiatives at scale.

• Leadership: A minimum of 2-3 years of leadership at a director-level.

• Technical Proficiency: Knowledge of the Adobe Experience Manager (AEM) platform-or similar enterprise CMS-supporting authoring workflows, component design, and content governance.

Preferred Qualifications:

• Comprehensive Portfolio: A robust portfolio that showcases a diverse range of design projects, highlighting your design process, craftsmanship, and the successful outcomes of your work. The portfolio should demonstrate your ability to deliver innovative and impactful design solutions.

• Design Excellence Advocacy: A strong advocate for design excellence, demonstrating research insights to advise and drive strategic design decisions. Capable of creating both visionary, forward-thinking concepts and practical, immediately implementable solutions.

• Leadership and Mentorship: Demonstrated experience in leading and mentoring design teams, with a focus on fostering collaboration with cross-functional teams, including engineering and product management. Proven track record to inspire and guide teams towards achieving design excellence.

• Accessibility Leadership: Extensive experience with accessibility guidelines and standards, including WCAG (Web Content Accessibility Guidelines) and AODA (Accessibility for Ontarians with Disabilities Act). A commitment to integrating accessibility into all design processes and fostering an inclusive design culture

• Proven Leadership in Experience Design: Demonstrated history of leading the delivery of successful digital products and services at scale, with a focus on strategic impact and innovation.

• Advanced Cross-Functional Leadership: Extensive experience working in and leading sophisticated, cross-functional teams within enterprise environments or digital agencies, driving collaboration and alignment across diverse collaborators.

• Expertise in Human-Centered Design: Mastery in human-centered design principles, visual design theory, usability, and accessibility, with a track record of integrating these practices into large-scale projects to enhance user experiences.

• Comprehensive End-to-End Design Process Mastery: In-depth understanding and leadership of the entire digital product design process, including sophisticated user validation techniques, complex user flows, content modeling, wireframing, prototyping, user testing, and the creation of high-fidelity visuals.

• Strategic Critical Thinking: Exceptional critical thinking skills with the ability to conceptualize and drive the development of innovative products from inception to execution, addressing both user needs and business objectives.

• Advanced Communication and Facilitation Skills: Highly persuasive communication and facilitation skills, capable of articulating complex design ideas and strategies to both design teams and senior non-design collaborators, fostering understanding and agreement.

• Leadership in Design Strategy and Execution: Tried ability to lead, prioritize, and run multiple high-stakes work streams in a fast-paced, time-sensitive environment, ensuring strategic alignment and delivery excellence.

• Design Systems and Tools Expertise: Extensive experience with design systems and advanced tools such as Figma, Mural, and UserTesting.com, with a focus on driving consistency and innovation across digital platforms. Experience in Adobe Experience Manager or Adobe Platforms is an asset.

• Technical Acumen in Digital Design: Deep familiarity with technical constraints and opportunities for designing across digital platforms, including desktop and mobile (Android and iOS), ensuring seamless integration and performance.

• Agile and Iterative Design Leadership: Strong proficiency in agile, iterative design approaches, with a focus on achieving business and adoption outcomes, enabling rapid market delivery and continuous validation of digital customer experiences.

What Motivates You?

• Committed to Quality: Lead the charge on delivering best-in-class, compelling user experiences.

• Confident: Gracefully defend your design decisions with strong, expert opinions.

• Data-Driven & User-Focused: Back your work with research and challenge opinion-driven decisions.

• Deeply Empathetic: Protect and balance user interests with collaborator and business goals.

• A Realistic Visionary: Think big while balancing scope, limitations, and future possibilities.

• Own Your Craft: Enthusiastic about solving core product problems and owning all aspects of UX/UI.

• A Strong Communicator: Effectively sharing your work with diverse audiences and levels in the organization

• A Collaborator: Chip in to a culture of collaboration, transparency, and growth with low ego.

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

#LI-Hybrid

Le poste annoncé correspond à une vacance existante.

À propos de Manuvie et de John Hancock

La Société Financière Manuvie est un chef de file mondial des services financiers qui aide les gens à prendre leurs décisions plus facilement et à vivre mieux. Pour en apprendre plus à notre sujet, rendez vous à l’adresse www.manuvie.com.

Manuvie est un employeur qui souscrit au principe de l’égalité d’accès à l’emploi

Chez Manulife/John Hancock nous valorisons notre diversité. Nous nous efforçons d’attirer, de perfectionner et de maintenir une main d'oeuvre qui est aussi diversifiée que nos clients, et de favoriser la création d’un milieu de travail inclusif qui met à profit la diversité de nos employés et les compétences de chacun. Nous nous engageons à assurer un recrutement, une fidélisation, une promotion et une rémunération équitables, et nous administrons toutes nos pratiques et tous nos programmes sans discrimination en raison de la race, de l’ascendance, du lieu d’origine, de la couleur, de l’origine ethnique, de la citoyenneté, de la religion ou des croyances ou des convictions religieuses, du genre (y compris grossesse et affection liée à une grossesse), de l’orientation sexuelle, des caractéristiques génétiques, du statut d’ancien combattant, de l’identité de genre, de l’expression de genre, de l’âge, de l’état matrimonial, de la situation de famille, d’une invalidité ou de tout autre motif protégé par la loi applicable.

Nous nous sommes donné comme priorité d’éliminer les obstacles à l’accès égalitaire à l’emploi. C’est pourquoi un représentant des Ressources humaines collaborera avec les candidats qui demandent accommodement raisonnable pendant le recrutement. Tous les renseignements communiqués pendant le processus de demande d'accommodement seront stockés et utilisés conformément aux lois et aux politiques applicables de Manuvie. Pour demander une mesure d’accommodement raisonnable dans le cadre du recrutement, écrivez à hr@manulife.com.

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Les employés ont également la possibilité de participer à des programmes incitatifs et de recevoir une rémunération liée à la performance de l’entreprise et des individus. Le salaire réel variera selon les conditions du marché local, la région géographique et les facteurs propres au poste, tels que les connaissances, les compétences, les qualifications, l’expérience et la formation. Si vous postulez à ce poste en dehors de votre lieu principal, veuillez contacter hr@manulife.com pour connaître la fourchette salariale applicable à votre région.

Manuvie offre aux employés admissibles une vaste gamme d’avantages sociaux personnalisables, notamment une assurance soins médicaux, soins dentaires, santé mentale, soins de la vue, invalidité de courte et de longue durée, assurance vie et assurance DMA, assurance adoption, de maternité de substitution et de soins médicaux non urgents ainsi que des programmes d’aide aux employés et leur famille. Nous proposons également aux employés admissibles différents régimes d’épargne-retraite (y compris des régimes de rente et un programme international d’actionnariat assortie de cotisations patronales de contrepartie) ainsi que des ressources en matière d’éducation et de conseils financiers. Notre généreux programme de congés rémunérés au Canada comprend les jours fériés, les congés annuels, les congés personnels et les congés de maladie, et nous offrons toute la gamme des congés autorisés prévus par la loi. Si vous posez votre candidature à ce poste aux États-Unis, veuillez écrire à hr@manulife.com pour obtenir de plus amples renseignements sur les dispositions relatives aux congés rémunérés spécifiques aux États-Unis.

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