SOFTWARE SOLUTIONS INTEGRATOR

About CIS Group

CIS Group, an information technology company founded in Saint-Jérôme in 1977, has since the beginning committed to providing its clients with software solutions that optimize their daily activities. Today, CIS Group is one of the largest North American providers of software solutions for Direct Store Delivery operations, Sales Force Automation solutions for representatives and merchandisers, and solutions for the sectors of people transportation and freight transport.

Currently experiencing strong growth, we are looking for a solution integrator.

Duties:

Under the responsibility of the Chief Customer Officer, the Integrator assists and supports the Project Managers in implementing DSD and SFA mobile solutions.

The integrator also supports the customers for level 2 requests in accordance with service level agreements.

The ability to analyze business situations involving numerous factors, the capacity to diagnose and solve problems, excellent oral and written communication skills, the ability to write technical texts and to make oneself well understood, as well as the sense of organization and teamwork are key for this position.

The application of CIS Group’s project management methods is essential to fulfilling the main responsibilities of this job.

Specific activities:

In view of the activities the Project Manager or Chief Customer Officer may assign, the integrator may have to take part in, or take charge of:

• Variance assessment
• Elaboration of detailed functional specifications
• Configuration, testing and simulations
• Installation and training
• Documentation
• Support after go-live

Informs the Project Manager of the progress of work entrusted to her/him, and promptly informs the Project Manager or Chief Customer Officer of any problem that can entail delays and/or time overruns.

Keeps abreast of new developments in the products to properly master them

Takes charge of collecting requirements, validating the analysis, testing, and installing, for simpler Modification Requests.

Provides level 2 support to CIS customers:

• Investigation of the cases submitted, communication with internal development teams if necessary, communication with the customers to keep them informed of the progress of resolution, installation of the revised versions;
• In accordance with CIS service level agreements

Performs other assigned tasks as required

Life at CIS Group

• Premises newly renovated!
• The opportunity to work with teams who value mutual help and respect!
• An advantageous group insurance!
• Coffee and hot chocolate are graciously offered!
• Fresh fruit and vegetables served every week!
• Fitness equipment at your disposal!
• A leisure area and lounge with big screen to get some relaxation, and why not, have a few games on your favorite console!
• A draft beer dispenser available for certain festive events or simply a team’s happy hour!
• Located a few steps away from the St-Jérôme train station!
• Free parking!
• Proximity of the boardwalk for enjoyable strolls alongside the Rivière du Nord!
• Offices located 45 minutes away from Montreal and 15 from St-Sauveur!
• A 5-minute walk away from the Laurentians’ largest s show venue, the Gilles-Vigneault theater, inaugurated in 2017!
• A host of excellent restaurants nearby!

And more!