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Groupe CIS

Customer Support Agent

55, rue Castonguay, suite 301, Saint-Jérôme,QC
  • To be discussed

  • 37.5 h - Full time , Part time

  • Permanent , Telecommuting job

  • Day , Evening , Night , Weekend

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Benefits

CIS GROUP develops evolutive software based on proven technologies. Through our expertise with the most advanced technologies and knowledge of our customers’ needs, we have become a prominent actor in specialized fields such as Sales Force Automation. In a context of growth in the United States and Latin America, we are looking for an agent in Technical support/Quality control/Customer service, with the competence to answer support calls, perform software testing and installation, and ensure follow-up with our customers who speak Spanish.

Job description

Responsible to the Customer Support Director, your main tasks as Customer Support Agent will be to:

• Receive the calls and provide front-line technical assistance to customers ;
• Quickly provide solutions to issues encountered by customers under the terms and conditions of support contracts ;
• Test, install and deploy corrective modifications when required ;
• Support new customers in the process of implementation.
• One week out of 4 = evening, night, weekend

Work environment

Work environmentsGroupe CIS0
Work environmentsGroupe CIS1
Work environmentsGroupe CIS2
Work environmentsGroupe CIS3

Requested skills

Suitable profile

• Very good verbal and written communication skills, excellent knowledge of French and English (verbal and written), Spanish being an asset;
• Strong ability to adapt to different types of customers/personalities ;
• Ability to perform a diagnosis, solve problems ; excellent analytical and logical skills ;
• Autonomy and sense of responsibility, initiative and organizational skills.

Working environment

• Tablets and Hand-held computers (Windows, Android, iOS)
• SQL-Server and other databases
• Work station : Win8, Win10
• Centralized servers : Win2012 and up
• Local and Internet network environments

Equal Opportunity Employer

This employer is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans status, Aboriginal/Native American status or any other legally-protected factors. Disability-related accommodations are available on request for candidates taking part in all aspects of the selection process.

Requirements

Level of education

Professional

Diploma

DEC

Completed

Work experience (years)

0-2 years

Written languages

Fr : Intermediate

En : Advanced

Spoken languages

Fr : Intermediate

En : Advanced

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