CIS GROUP develops evolutive software based on proven technologies. Through our expertise with the most advanced technologies and knowledge of our customers’ needs, we have become a prominent actor in specialized fields such as Sales Force Automation. In a context of growth in the United States and Latin America, we are looking for an agent in Technical support/Quality control/Customer service, with the competence to answer support calls, perform software testing and installation, and ensure follow-up with our customers who speak Spanish.
Responsible to the Customer Support Director, your main tasks as Customer Support Agent will be to:
• Receive the calls and provide front-line technical assistance to customers ;
• Quickly provide solutions to issues encountered by customers under the terms and conditions of support contracts ;
• Test, install and deploy corrective modifications when required ;
• Support new customers in the process of implementation.
• One week out of 4 = evening, night, weekend