We are looking for a networking technician to provide technical assistance, rapidly correct the problems encountered, handle the networking needs of external and internal clients.
Job Description
- Receive the calls and requests and solve the problems encountered in the shortest possible time;
- Test, install and deploy problem remediations when required.
- Plan, mount, install and maintain hardware, put tools in place for security, monitoring and backup;
- Maintain updated documentation on IT infrastructures;
- Seize business development opportunities, during calls or otherwise.
Required knowledge
- Excellent knowledge of Windows Server 2016/2012/2008, Windows 10/8/7 and peripherals;
- Networking experience (TCP/IP, VPN)
- Good knowledge of SQL, Office 365, Azure.
- Asset: knowledge of cellular/hand-held computers - Android, iOS, MDM(Mobi Control)
Skills, education and experience
- Autonomy, rigor, resourcefulness, good manners with people, acute sense of quality customer service and professional appearance;
- Functional French (spoken and written);
- Technical DEC, informatics, or AEC (certificate), or DEP (professional studies) computer support, or related diploma;
- Basic experience in programming an asset;
- At least 5 years experience in customer support or related experience with the clientele;
- Valid driver’s license.
You have what we are looking for? And you want a job suited to your skills? We welcome your application!
Office based in Saint-Jérôme
Visits to customers up to 50% of the time
cv@cis-group.com