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Groupe CIS

IT Technician, Level 2

55, rue Castonguay, suite 301, Saint-Jérôme,QC
  • To be discussed
  • 37.5 h - Full time

  • Permanent job

  • Day


CIS Group develops evolutive applications based on proven technologies. Relying on our mastery of the most advanced technologies and knowledge of our clients’ needs, we have become a significant actor in specialized sectors such as people transportation and freight transport, as well as distribution, and Sales Force Automation. In the context of our expansion in the United States an Latin America, we are looking for an IT technician to provide technical assistance, rapidly correct the problems encountered, and respond to the networking needs of external and internal clients.

  • A job with possibilities of evolution in a company in full growth;
  • To take the calls and requests, and solve the problems encountered in the shortest possible time;
  • To test, install and deploy corrections for problems when required;
  • To plan, mount, install and maintain computer equipment, to put in place security, monitoring and backup tools;
  • To update the documentation of IT infrastructures;
  • To seize the opportunities for business development during calls or meetings.
  • Technical DEC, informatics, or DEP or AEP (professional studies) in IT support;
  • At least 5 years experience in customer support or related experience in contact with customers;
  • Valid driver’s license;
  • Excellent knowledge of Windows Server 2016/2012/2008, Windows 10/8/7, and peripherals;
  • Networking experience (TCP/IP, VPN, Firewall);
  • Good knowledge of SQL, Office 365, Azure;
  • Functional English (spoken and written);
  • Asset: Basic programming experience;
  • Asset: Knowledge of hand-held computers/cellular, Android, iOS, MDM (SOTI MobiControl).
  • Autonomous, rigorous and resourceful
  • A team player;
  • Able to take initiatives.

CIS Group is a company in full growth with a dynamic team that builds on collaboration and innovation to ensure the satisfaction of its clients!

Work environment

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Equal Opportunity Employer

This employer is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans status, Aboriginal/Native American status or any other legally-protected factors. Disability-related accommodations are available on request for candidates taking part in all aspects of the selection process.


Level of education





Work experience (years)

3-5 years

Written languages

Fr : Intermediate

En : Intermediate

Spoken languages

Fr : Intermediate

En : Intermediate