Coordinator, Material Resources and Infrastructure

Project & Facilities Manager – Province of Quebec
Location: Brossard, QC
Worker Category: This is a maternity leave replacement position.

About 123Dentist:

123Dentist is a rapidly growing Canadian network of dental clinics, committed to delivering exceptional quality care. As a leader in the industry, we invest in modern, well-designed environments that support both the oral health of our patients and the well-being of our teams.

Position Summary:

Under the supervision of the Manager, Material Resources, Infrastructure and Projects, the Coordinator, Material Resources and Infrastructure is responsible for coordinating all requests addressed to the department.

Key Responsibilities

• Receive and coordinate requests addressed to the department
• Follow up with various requestors
• Manage inventory in different warehouses and clinic assets
• Receive, verify, and code various invoices
• Create supplier lists and handle service calls
• Receive and analyze quotes
• Manage expense accounts for daily staff
• Support clinics according to their various needs
• Assist the department manager with various projects
• Support colleagues in the department with various tasks

Accountability

• Contribute to team objectives and support colleagues facing challenges with specific tasks
• Take ownership of achieving individual professional goals (small, specific, and attainable)
• Ensure that legislation related to departmental projects is respected and applied

Required Skills and Abilities:

• Exceptional communication: Understand that communication is the glue that holds the team together; maintain open and clear lines of communication within and across teams.
• Excellent interpersonal skills: Ability to actively listen to stakeholders’ concerns, develop an appropriate solution or action plan, and communicate it clearly in terms the stakeholder can understand.
• Strong organizational skills: Plan tasks and manage time wisely.
• Attention to detail: Strive for excellence by ensuring records are accurately updated.
• Problem-solving: Handle unique communication challenges and unexpected issues; provide the best possible solution regardless of personal disposition or physical capability.
• Knowledge of the dental field: Familiarity with terminology, structure, equipment, and other elements related to the dental sector.
• Specialized knowledge: Ongoing maintenance of up-to-date knowledge relevant to the area of expertise.

Skills
Service Quality / Customer Service

• Strive to maintain and improve the quality of service delivery; seek opportunities to go beyond minimum practice standards.
• Take into account the diverse needs of clients (internal & external) and adapt service delivery to meet different or specific requirements.
• Commit to and remain accountable for client satisfaction (internal & external).
• Demonstrate reliability and serve clients (internal & external) in a way that inspires trust in the practice.

Team Collaboration

• Engage with other stakeholders (marketing, accounting, payroll, material resources and infrastructure, training, etc.) by assisting and providing support when needed.
• Encourage information sharing and communication within the team.
• Highlight the value and necessity of a diverse team; celebrate the different roles, skills, and experiences within the practice and recognize individual efforts.

Integrity

• Share complete and accurate information with various stakeholders, using terminology they can understand.
• Maintain a high level of professionalism while building trust in professional interactions.
• Ensure respect for privacy and confidentiality of information.
• Take responsibility for one’s actions, including the impact of decisions affecting the team and various stakeholders.

Innovation

• Evaluate and consider technological advances and possible process improvements to implement.
• Collaborate with suppliers to offer innovative solutions that contribute to the company’s excellence.
• Recommend continuous improvements specific to one’s practice to remain competitive.

Commitment to Continuous Learning

• Stay informed of new policies, procedures, and industry standards.
• Take responsibility for one’s professional development by pursuing training, attending conferences, etc.

Education, Qualifications, and Requirements

• Strong command of the French language (spoken and written) and comfortable communicating occasionally in English (spoken and written).

Preferred

• Experience and knowledge of the dental field (important asset).
• Two (2) years of experience in an administrative role (asset).
• Knowledge of Microsoft Office.
• Customer service skills.
• Rigour and problem-solving abilities.
• Good judgment.

Support our teams by coordinating supply requests, equipment maintenance, and infrastructure follow-ups. With your organizational skills and efficiency, you help ensure the smooth daily operations of our clinics. Join us and make a real difference on the ground!

123Dentist Lapointe is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

We thank all applicants for their interest. Only those selected for an interview will be contacted.

JOB ID: 8851CRRM-QC-994