Description
ABM Facility Services
Courtyard® & Residence Inn® Montréal Airport
7000 Place Robert-Joncas, Saint-Laurent (Montréal), Québec
Permanent Full-Time Position
About ABM ABM is one of North America's leading providers of integrated facility services. Recognized for its operational expertise and commitment to excellence, ABM delivers housekeeping, engineering, maintenance, and support services to hotels, commercial properties, and institutional facilities.
ABM is currently seeking a Housekeeping Manager who will play a key role in delivering an exceptional guest experience by ensuring the highest standards of cleanliness, quality, and operational efficiency throughout the Housekeeping Department.
What We Offer
This individual ensures compliance with quality, cleanliness, and safety standards while effectively managing the department's human, material, and financial resources.
Key Responsibilities Leadership and Team Management
ABM is an equal opportunity employer and welcomes applications from all qualified candidates without discrimination.
Fluency in French, both spoken and written, is required for this position. An intermediate level of English is also required to communicate occasionally with English-speaking guests, external suppliers, and to understand certain technical documentation. English is used for approximately 15% to 25% of the duties associated with this position.
About Urgo Hotels Canada Urgo Hotels Canada is a leading hotel management and development company with more than 40 years of expertise. Since forming a strategic partnership with Hersha Hospitality Management (HHM) in 2022, we have become part of a network of more than 235 hotels across North America, including Québec and Ontario.
Guided by our values, we are committed to creating engaging workplaces and delivering memorable guest experiences.
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Courtyard® & Residence Inn® Montréal Airport
7000 Place Robert-Joncas, Saint-Laurent (Montréal), Québec
Permanent Full-Time Position
About ABM ABM is one of North America's leading providers of integrated facility services. Recognized for its operational expertise and commitment to excellence, ABM delivers housekeeping, engineering, maintenance, and support services to hotels, commercial properties, and institutional facilities.
ABM is currently seeking a Housekeeping Manager who will play a key role in delivering an exceptional guest experience by ensuring the highest standards of cleanliness, quality, and operational efficiency throughout the Housekeeping Department.
What We Offer
- Dynamic and collaborative work environment
- Ongoing training and professional development
- Complimentary parking
- Employee discounts in accordance with company policies
- Engaged team within a stimulating hotel environment
This individual ensures compliance with quality, cleanliness, and safety standards while effectively managing the department's human, material, and financial resources.
Key Responsibilities Leadership and Team Management
- Recruit, onboard, train, and supervise housekeeping team members.
- Coach, develop, and evaluate supervisors, room attendants, and housekeeping aides.
- Prepare employee schedules and manage vacations, statutory holidays, and operational staffing requirements.
- Foster a respectful, collaborative, and high-performing work environment.
- Promote continuous employee development through coaching and ongoing training.
- Plan and coordinate the department's daily operations.
- Ensure guest rooms, public areas, and hotel facilities meet established cleanliness standards.
- Conduct daily inspections of guest rooms and public spaces.
- Coordinate room priorities with the Front Office team.
- Oversee inventories, equipment, and housekeeping supplies.
- Monitor productivity and quality standards.
- Maintain exceptional standards of cleanliness and presentation.
- Work closely with the Front Office, Engineering, and other hotel departments.
- Respond promptly and professionally to guest requests and concerns.
- Contribute to delivering an outstanding guest experience.
- Monitor labour costs and departmental expenses.
- Participate in periodic inventories.
- Prepare required operational reports.
- Ensure departmental budgets and performance objectives are achieved.
- Ensure compliance with Occupational Health and Safety policies.
- Promote adherence to sanitation and hygiene procedures.
- Ensure compliance with environmental standards.
- Train employees on safe work methods and proper use of equipment and cleaning products.
- Diploma in Hotel Management or an equivalent combination of education and experience.
- Minimum of three (3) years of management experience in hotel housekeeping.
- Experience in a high-volume hotel environment.
- Experience with an international hotel brand is considered an asset.
- Strong leadership and team-building abilities.
- Excellent people management skills.
- Outstanding organizational and prioritization abilities.
- Ability to manage multiple priorities in a fast-paced environment.
- Strong problem-solving and decision-making skills.
- Ability to perform effectively under pressure.
- Flexible schedule based on operational requirements.
- Availability to work weekends and statutory holidays.
- Regular on-site presence required.
ABM is an equal opportunity employer and welcomes applications from all qualified candidates without discrimination.
Fluency in French, both spoken and written, is required for this position. An intermediate level of English is also required to communicate occasionally with English-speaking guests, external suppliers, and to understand certain technical documentation. English is used for approximately 15% to 25% of the duties associated with this position.
About Urgo Hotels Canada Urgo Hotels Canada is a leading hotel management and development company with more than 40 years of expertise. Since forming a strategic partnership with Hersha Hospitality Management (HHM) in 2022, we have become part of a network of more than 235 hotels across North America, including Québec and Ontario.
Guided by our values, we are committed to creating engaging workplaces and delivering memorable guest experiences.
