Senior Manager, Provincial Digital Services Delivery

Across our three hospitals and eight satellite sites, Scarborough Health Network (SHN) is shaping the future of care. Our many programs and services are designed around the needs of one of Canada’s most vibrant and diverse communities. We are home to North America’s largest nephrology program, as well as the designated cardiac care and spine centre for Scarborough and surrounding communities to the east. We are proud to be a community-affiliated teaching site for the University of Toronto and partner with a number of other universities and colleges, helping to train the next generation of health care professionals. SHN is the recipient of the 2021 Excellence in Diversity and Inclusion Award, from the Canadian College of Health Leaders, for our leading edge work on Communities of Inclusion, Inclusion Calendar, Health Equity Certificate Program and much more. We are also proud to be named Canada’s Most Admired Corporate Cultures for 2023 and 2024! Learn more at shn.ca

Job Description:

Reporting to the Director, Clinical Information Systems, the Senior Manager, Provincial Digital Services Delivery provides strategic leadership and oversight for the implementation and adoption of provincial digital tools and services. The role supports Scarborough Health Network’s leadership responsibilities within the Central East Local Delivery Group (CE LDG), ensuring alignment with Ontario Health directives and provincial digital health priorities.

This position leads coordinated digital health initiatives across multiple partner organizations, acting as the primary point of contact for provincial digital programs. The Senior Manager works closely with clinicians, operational leaders, vendors, and external partners to promote adoption, monitor performance, and continuously improve digital service delivery across the region.

• Lead the implementation and adoption of provincial digital tools and services across CE LDG partner organizations, including hospitals, primary care providers, and specialists.
• Provide strategic and operational leadership for provincial digital initiatives in alignment with Ontario Health mandates and SHN objectives.
• Manage and mentor a team of change management specialists, ensuring deliverables are achieved on time and within budget.
• Act as the primary liaison with Ontario Health, vendors, and regional partners for planning, reporting, and issue resolution related to provincial digital tools.
• Oversee project management activities, including planning, resourcing, risk management, and reporting for provincial digital programs such as eReferral.
• Lead stakeholder engagement activities, including working groups, steering committees, and collaboration sessions to support adoption and alignment.
• Ensure compliance with privacy legislation (PHIPA), Ontario Health standards, and organizational governance requirements.
• Develop and monitor key performance indicators (KPIs) and success metrics for digital tool adoption and effectiveness.
• Identify risks, manage escalations, and implement mitigation strategies related to technology, change management, and stakeholder readiness.
• Document lessons learned and best practices to support continuous improvement and future provincial digital implementations.

• Undergraduate degree in Health, Management, Technology, or a related field; a Master’s degree (MBA, MHA, MHSC, or MHI) is preferred.
• Minimum of five (5) years of progressive experience in healthcare, digital health, or information technology leadership roles.
• Demonstrated experience leading large-scale, multi-site digital health or technology transformation initiatives.
• Strong knowledge of healthcare systems, provincial digital health priorities, and Ontario Health programs.
• Proven experience in project management, process improvement, and change management methodologies (PMP and/or ITIL certification preferred).
• Experience managing remote and geographically distributed teams.
• Advanced analytical, problem-solving, and decision-making skills, with the ability to operate in complex and ambiguous environments.
• Strong stakeholder engagement, communication, and relationship management skills.
• Working knowledge of privacy, risk management, and governance requirements within a healthcare setting.
• Proficiency with Microsoft Office and project management tools.

This opportunity is posted to support the recruitment of an existing vacant position.

Accommodation and Diversity Statement:
Scarborough Health Network (SHN) embraces and celebrates our community’s unique multicultural heritage and diversity. SHN is an equal opportunity employer, dedicated to a culture of inclusiveness and diversity reflecting our diverse patients, staff and community alike.

We are committed to fostering an environment of equity and inclusivity where every person can work and receive care safely, openly and honestly. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, nation of origin, genetics, disability, age, veteran status, marital or family status, belief system, or other factors related to one’s personal identity and/or values.

We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs.

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