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Tecnar Automation ltée

Customer Service & Support

1021 marie-Victorin, Saint-Bruno-de-Montarville,QC
  • 25.00 to 32.00 $ per hour according to experience

  • 37.50 h - Full time

  • Permanent job

  • Day

  • 1 position to fill as soon as possible

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Benefits

Your role

Within the Service & Support department, you will play a central role in ensuring the smooth operation of our thermal spray sensors (Spray Sensors) for our international customers. You will be involved in both technical activities (calibration, maintenance, repair, testing) and user support (training, remote and on-site support). You will also contribute to documentation, CRM management, and collaboration with our R&D, sales, and marketing teams for the continuous improvement of our products and services.

Main responsibilities
  • Perform calibration, maintenance, and repair of systems in the workshop.
  • Provide technical support to customers: remote troubleshooting, on-site interventions, personalized follow-up.
  • Carry out complete installations including commissioning and user training.
  • Manage and document interventions, contracts, and follow-ups via our CRM (SugarCRM).
  • Write, review, and update technical documentation (guides, manuals, procedures).
  • Train customers, distributors, and colleagues on the use and maintenance of systems.
  • Participate in testing and validation in collaboration with engineering and contribute to field feedback for R&D.
  • Provide occasional support to sales and marketing teams at trade shows, demonstrations, or bids.

Work environment

Work environmentsTecnar Automation ltée0
Work environmentsTecnar Automation ltée1
Work environmentsTecnar Automation ltée2
Work environmentsTecnar Automation ltée3

Requested skills

Profil
  • Degree in engineering, instrumentation, electronics, applied physics, or equivalent experience.
  • Experience in technical support, instrumentation, or complex systems.
  • Excellent communication skills (French and English).
  • Bilingual (French and English)
  • Versatility, autonomy, and customer focus.
  • Availability for occasional international travel.
Skills
  • Experience with sensors, lasers, or thermal processes.
  • Knowledge of a CRM (SugarCRM or equivalent).
  • Interest in product development and technological innovation.

Requirements

Level of education

Professional

Diploma

DEC

Completed

Work experience (years)

3-5 years

Written languages

Fr : Advanced

En : Advanced

Spoken languages

Fr : Advanced

En : Advanced

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