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Tecnar Automation ltée

Customer Service & Support

1021 marie-Victorin, Saint-Bruno-de-Montarville,QC
  • 25.00 to 35.00 $ per hour according to experience
  • 37.50 h - Full time

  • Permanent job

  • Day

  • 1 position to fill as soon as possible

Benefits


General objective

The Service & Support department ensures the proper functioning of Tecnar's thermal spray sensors (Spray Sensors). It provides technical support to customers and partners, handles repairs, calibration, installations, training, CRM, documentation, and supports R&D and sales efforts.

Tasks:

- Calibration & Maintenance (Internal)
- Use of the Spray Booth
- Product Management and CRM
- Customer Support & Operations
- Training (Internal and External)
- Documentation
- Marketing & Sales
- Testing & Development Support
- Performance Monitoring – KPI Establishment


Work environment

Work environmentsTecnar Automation ltée0
Work environmentsTecnar Automation ltée1
Work environmentsTecnar Automation ltée2
Work environmentsTecnar Automation ltée3

Requested skills

  • Experience in instrumentation, optics, electronics, or precision mechanics.
  • Experience with customer management platforms
  • Ability to produce and maintain technical documentation
  • Excellent oral and written communication skills
  • Strong planning and priority management skills.
  • Versatility and autonomy: able to switch from technical diagnostics to customer support.

Asset:

  • Experience in the field of sensors, lasers, thermal processes, or metallurgy.
  • Knowledge of an international manufacturing environment.

Requirements

Level of education

College

Diploma

DEC

Completed

Work experience (years)

3-5 years

Written languages

Fr : Advanced

En : Advanced

Spoken languages

Fr : Advanced

En : Advanced