Clinic Secretary - Family Health Team Clinic - Casual 2026-17782

Job description

Key Responsibilities:

• Complete administrative tasks including chart preparation, booking appointments, managing phone lines and other administrative tasks as needed
• Process patient referrals and follow up appointments in a timely manner
• Proficiently respond to all communications including phone calls and emails
• Provide face to face patient support in our outpatient clinics
• Support nursing staff and physicians with triaging of patient appointments based on patients' needs
• Support clinic flow by coordinating on-site and virtual appointments
• Participate in Quality Improvement Initiatives
• Experience with front-line/patient facing health care clinic administrative work is essential

The Requirements:

• Medical office experience is essential
• Previous experience with Electronic Medical Records (EMRs) required. -  Telus Practice Solutions (PSS) EMR is an asset.
• Excellent written, verbal and electronic communication skills
• Proficient in MS Office Suite and an aptitude for adapting to new software and IT systems
• Sound knowledge of medical terminology
• Exceptional patient service skills
• Experience working with multi-disciplinary teams
• Ability to manage patient confidentiality at all times
• We offer a great team based working environment with opportunities to let your excellence shine!