Description
Are you flexible, autonomous, and well-organized, with a natural sense of rigor and a strong ability to adapt in a variety of contexts?
Are you resourceful and versatile, with an innovative, solution-oriented mindset?
Do you demonstrate a strong team spirit and collaboration skills?
Stageline invites you to step into the spotlight and join us as an Account Executive - After Sales Service.
For over 35 years, we have embodied innovation, quality, and sustainability in the entertainment industry. Our stages, which light up internationally renowned events such as Osheaga, Piknic Électronik, and the Montreal International Jazz Festival, also inspire local communities during festivals and neighborhood celebrations, leaving a lasting impact for generations to come.
Your responsibilities:
- Manage after-sales service activities while ensuring profitability and customer satisfaction;
- Respond promptly to requests and resolve issues professionally;
- Plan and coordinate deliveries and shipments to clients;
- Prepare and provide cost estimates for after-sales services;
- Promote our preventive maintenance and inspection services;
- Handle billing and follow-up on after-sales accounts receivable;
- Produce and submit reports and documentation following inspections or training;
- Gather customer feedback, document issues, and communicate with relevant departments;
- Support after-sales repair projects and act as a resource person;
- Occasionally respond to customer emergencies (evenings and weekends);
- Actively participate in continuous improvement initiatives within the company.
What success looks like:
Within the first 6 months:
- You master Stageline’s tools, processes, and products relevant to your role;
- You build strong relationships with key stakeholders involved in the after-sales service processes;
- You understand the logistics behind delivering a new stage and training activities.
Within the first year:
- You establish a relationship of trust with clients and effectively meet their needs;
- You are recognized as reliable, organized, and proactive by both colleagues and clients;
- You are able to propose improvements to internal departmental processes.
You are the person we are looking for if:
- You are autonomous, detail-oriented, and highly organized;
- You are versatile, adaptable, and able to handle stress;
- You are solution-oriented with strong problem-solving skills;
- You have excellent verbal and written communication skills (French and English);
- You have strong analytical and synthesis skills, along with a collaborative team spirit.
By joining the #StagelineFam:
- You will be eligible for our range of benefits, including insurance (life, disability, health, dental), a group RRSP with employer contribution, an Employee and Family Assistance Program (EFAP), and telemedicine;
- You will work with a young, skilled, and passionate team that enjoys connecting, challenging itself, celebrating achievements, and participating in social committee activities.
Interested in being part of this exciting journey? It’s your time to take the stage. Come shine with us!
All applications will be reviewed. However, only selected candidates will be contacted for an interview.
Committed to equal employment opportunity, Stageline supports diversity and ensures that all employees can thrive in an environment where everyone feels valued and respected. All qualified applicants will be considered regardless of citizenship, ethnicity, race, color, religion, gender, gender expression, sexual orientation, disability, age, or any other status protected by law. We encourage women, Indigenous peoples, persons with disabilities, and members of visible or ethnic minorities to apply.
Work location: L’Assomption, Quebec
