UX Researcher - Experience in financial institution delivering UX research 92181-1

Job Description: Position Title: UX Reseacrher

Duration: 6 months

Remote/Hybrid: Hybrid, once a week to office and every last Friday

Office Location: 81st bay street 18th floor

Best vs average candidate: Experience in financial institution delivering UX research for personal banking project with hands on experience on tools such as Maze, UserTesting, UserZoom or Figma/Figjam

Job Description:

User Research and Testing: You will lead generative and evaluative user research using a variety of methods in collaboration with other user researchers (interviews, surveys, usability testing, card sorting, analytics analysis).

Data Analysis, Interpretation and Presentation: You will analyze qualitative and quantitative data to generate insights and recommendations. You will lead the planning, execution, analysis and presentation of studies to various stakeholders.

Stakeholder Management: You will manage complex project requirements and challenging stakeholders, going beyond delivering studies that are requested to proactively identifying high value research opportunities that add value to our stakeholders.

Problem Solving: You enjoy being presented with complex problems or issues and working with a team to find innovative solutions.

UX Research Tools: You can demonstrate experience in or knowledge of Excel and surveying methods. Any knowledge of using a UX research platform such as Maze, UserTesting, UserZoom or Figma/Figjam would be considered an asset.

Communication: You have excellent verbal and written communication skills to effectively articulate ideas and opinions that involve research, interpretation, and assessment.

Organization: Your time management skills are strong and you are able to prioritize competing priorities to ensure successful outcomes.

Must Have Requirement:

• User Research and Testing - 2 years

• Data Analysis, Interpretation and Presentation - 2 years

• Stakeholder Management - 2 years

Nice to Have:

• Previous banking experience (personal banking)

• UX tools - as Maze, UserTesting, UserZoom or Figma/Figjam