UX Design Researcher -Financial industry experience and very strong foundation Human Centered Design - 56953

Senior UX Design Researcher

12 months

- Remote, Onsite, or Hybrid: 3 days in office as of January possible 4 days later in the year 2026

- Address: - 160 Front Street

Ideal Candidate Background: sufficient exp as a researcher role in the past, FI industry exp, very strong foundation Human Centered Design or relevant education in this field, strong research knowledge, research methodology banking exp is a nice to have, identify which methodology to use

Conduct Research:

• Research design: identifying areas of opportunity for research, defining research questions, creating actionable research plans, and selecting appropriate methods of data collection and analysis.

• Research preparation: creation of participant screeners; recruiting from internal employee panels or networks, snowball sampling or working with vendors to recruit external participants; creating research protocols.

• Data collection: conducting design research methods including observation/ethnography, diary studies, user interviews, usability testing, card sorting, experiments, etc.

• Analysis: utilizing qualitative and quantitative approaches to make sense of collected data and create actionable insights.

• Dissemination: translating findings into easily understandable insights used to drive ideation and inform design, in diverse formats including experience maps, usability test reports, personas, walkthroughs, one-pagers, etc.

Enable Research:

• Collaboration: Working with diverse groups including POD leaders, service design directors, designers, developers, engineers, and business stakeholders to understand and support their research needs; maintain and build relationships across various stakeholder groups; support Research Science team members as required; collaborate with other HCD research teams, marketing research teams, etc.

• Building Research Roadmaps: Understanding the needs of your partner groups and building out roadmaps/research plan to achieve their & shared goals.

• Vendor oversight: as required, oversee/manage research vendors carrying out studies on behalf of the Research team.

• Intern support and mentorship: as required, support and mentor interns who may be assigned to your project.

• Research Strategy: actively participate in strategic planning and development of research models for supporting innovation and innovative work within PODs - helping keeping human-centricity as a focal point for the bank

• Education & Visibility: Increase awareness of Research Science methods and processes with our internal and external partners; share areas of expertise within the Research team as required to support project and expand Research knowledge base and tools

MUST-HAVE Hard Skills:

5-7 years experience

• Deep knowledge of and experience with User-Centered Design and Human Factors research

methods

• Strong communications skills

• Strong project management skills with ability to balance tasks spanning multiple studies

Research role mapping (planning) experience

Tools - figgem, confluence, Figma - 3 duration

Data collection: conducting design research methods including observation/ethnography, diary studies, user interviews, usability testing, card sorting, experiments, etc. 3 years

Analysis: utilizing qualitative and quantitative approaches to make sense of collected data and create actionable insights. 3 years

Dissemination: translating findings into easily understandable insights used to drive ideation and inform design, in diverse formats including experience maps, usability test reports, personas, walkthroughs, one-pagers, etc. 3 years

NICE to Have

- Intern support and mentorship: as required, support and mentor interns who may be assigned to your project. - Yes/no

- FI industry exp - yes/ no

- Knowledge of inferential statistics and familiarity with statistical analysis -

Degree/Certifications Required: Bachelors in psychology, computer human interaction and anthropology, • Undergraduate degree is required in psychology, anthropology, computer science, industrial engineering, human factors, human-computer interaction or a related field