Sr. UX Researcher - 55449

Business Unit: 4 - Enterprise Innovation and Design

Duration: 6 months

Extension possible: Yes

Conversion Possible: possibility

Interview Process: 1 round (HM) 30 mins- possibly 2 rounds (panel) 60 mins

Work Location : Hybrid any two days (anchor depends on the project needs) 160 Front Street West Corporate, Toronto, Ontario

CANDIDATE PROFILE DETAILS:

Years of experience: 3-5 years of relevant experience

Reason for request/why opened: backfill

% Interaction with Stakeholders: 25%

Team Size: 5-6 people

Project: specifically, Bank insurance - be overseeing and executing some of the research projects.

Selling Point of the position: well-balanced, collaborative team - sharing knowledge and great team culture. Able to work on impactful projects

How will performance be measured: deliverables, quality, deadline, stakeholder management, project management and communications

Best vs Average Candidate: sufficient exp as a researcher role in the past, FI industry exp, very strong foundation Human Centered Design or relevant education in this field, strong research knowledge

SUMMARY OF DAY-TO-DAY RESPONSIBILITIES:

Department Overview

The Human Centered Design (HCD) team within the Bank's Digital Channels is responsible for the user

experience of customer-facing (and increasingly employee-facing) digital touchpoints for banking,

investing, and insurance, across websites, and smartphone, smartwatch and tablet apps.

The Design Research team within DCX enables evidence-based strategy and design decisions through

the execution of human factors research methods and skillful communication of the latest findings.

The Design Researcher conducts user research and evaluation, enabling exceptional user experience

across the bank's digital touchpoints.

Job Accountabilities

• Collaboration: working with experience strategists, designers, and business stakeholders to

understand and support their research needs

• Research design: defining research questions, creating the research approach and participant

recruitment plan, and selecting appropriate methods of data collection and analysis

• Research preparation: creation of participant screeners; recruiting from internal employee panels

or working with vendors to recruit external participants; creating research protocols

• Data collection: conducting design research methods including observation/ethnography, diary

studies, user interviews, usability testing, card sorting, etc.

• Analysis: utilizing qualitative and quantitative approaches to make sense of the data collected

• Reporting: translating findings into easily understandable insights used to drive ideation and

inform design, in diverse formats including experience maps, usability test reports, personas, etc.

MUST HAVE:

• Deep knowledge of and experience with User-Centered Design and Human Factors research

methods

• Strong communications skills: written, oral, and graphical

• Strong project management skills with ability to balance tasks spanning multiple studies

• Undergraduate degree is required in psychology, anthropology, computer science, industrial engineering, human factors, human-computer interaction or a related field

NICE TO HAVE

- graduate degree preferred

- FI industry exp

- Knowledge of inferential statistics and familiarity with statistical analysis software (e.g., R, SAS,SPSS)