Sr. (Bilingual) Change Manager to manage, design, implement, and oversee the change management strategy and plan for a business transformation

Our valued client is looking for a Sr. (Bilingual) Change Manager to to manage to design, implement, and oversee the change management strategy and plan for a business transformation.

• An initial 12-month contract with 2 extension option periods December 31, 2028
• Physical presence at the work location (Ottawa or Montreal) on a regular basis in alignment with the organization's business needs.
• 7.5 hour work days.

Responsibilities:

• Develop and lead the implementation of a change management strategy and plan for the project;
• Apply change management best practices, methodology, processes and tools, including the design and execution of change readiness assessments and change impact analyses;
• Develop and maintain change management documentation, working in an integrated way with the Project Management and Change Management teams;
• Identify change risks and potential impacts, develop change risk mitigation plan, and implement action plans to reduce or eliminate change risks;
• Develop and/or oversee the development of communication, engagement, sponsor/leaders and training plans in collaboration with other relevant teams within the client organization;
• Monitor change adoption, and provide recommendations to the project team on best practices and targeted interventions that will manage resistance to change;
• Define, track and report progress against change management performance metrics;
• Provide sound change management advice and guidance to project leaders in an effort to mitigate change risks, support decision-making, and ensure integration across other dependent change initiatives;
• Conduct presentations and awareness sessions to promote, explain and provide exposure to change management value, principles, processes and tools, as required by the project team and impacted teams needs;
• Actively participate in project management meetings and provide updates on change management support;
• Build and maintain connections across the organization in an effort to anticipate change management needs and influence project-related decisions;
• Ensure transfer of ownership of all change outcomes to proper business leads for sustainment of the implemented changes;

Must have Skills:

• Reliability clearance
• Bilingualism (French and English)
• 10+ years of experience in Change Management
• Extensive knowledge of change management best practices and Prosci methodology;
• Prosci Change Management Certification required
• Extensive experience with projects involving: technology transformation; operational excellence; change of processes, systems and behaviors.

Nice to Have Skills:

• Experience in multi-unit mortgage loan insurance business
• Experience in program management