Solutions Architect - 56382

Duration: 12 months to start

Location: Hybrid - Downtown Toronto (4 days/week)

DAY-TO-DAY RESPONSIBILITIES:

• Resolving platforms issues
• Doing projects to enhance or address business requirements
• Resolving user requests
• Satisfying business and technical requirements
• Platform meets the technology requirements

MUST-HAVE Skills:

• 3-5 yrs Cloud solutions (Azure , Google cloud services, AWS)
• 3+ years relevant Communication Surveillance experience at a Large Global Bank
• Jira exp - 3yrs
• Experience with cloud technologies and architecture.
• Experience with the various electronic communication platforms and data types.
• Engineering like skills - working on complex projects, data formats
• Experience with analytical concepts (e.g., Databases, Indexes, Lexicons, Scenarios, and Models)
• University or post-graduate technical degree. (e.g., computer science, engineering).

NICE-TO-HAVE

• Familiarity with Behavox, Smarsh, Global Relay, Theta Lake, and Mobius vendor solutions.
• Communication platforms (bloomburk, Microsoft teams MS exchange, etc)
• Familiar with develop, testing implementation lifecycle
• Basic cybersecurity knowledge.
• Experience in doing minor scripting a plus on data types and interfaces (e.g., XML, CSV, EML, API)

This Communications Surveillance Technology role is focused on designing, developing, managing, and providing technical support for the Electronic Communications Surveillance systems used by Compliance at Securities. These systems review employee communications to mitigate reputational and regulatory risk to the firm. The Compliance Surveillance Technology team works closely with other teams within Compliance, Legal and Information technology. Team members have the opportunity to work on the latest in surveillance technologies, participate in firm wide initiatives, and contribute to the business' success.

KEY ACCOUNTABILITIES

CUSTOMER

• Leverage deep technology expertise in communication surveillance to deliver and ensure that the various technologies, tools, processes, and documentation required are available to effectively execute on the businesses monitoring objectives and regulatory mandates.
• Execute on the Engineering strategy as it relates to the introduction of tools and the automation of build, test, release and configure activities across all related technologies and systems.
• Ensure operationally that the solutions integrate with the appropriate enterprise-based tools and processes as part of automated/self-serve Application, Platform, or Infrastructure releases.
• Work with partners across Technology and apply in-depth understanding of relevant business needs to identify and leverage synergies across the various areas.
• Act as the expert or lead innovator and agent of change for the programs and services under management.
• Work with other teams to implement the best practices for engineering and management.
• Work with vendor platform providers and engineering peers to keep abreast of trends, products, frameworks, and applications.
• Identify and effectively manage stakeholder engagement and impacts across the enterprise.
• Interpret client needs, assess engineering related requirements, and identify solutions to non-standard requests.

SHAREHOLDER

• Apply best practices and knowledge of internal / external business issues to improve products or services.
• Monitor and control costs within own work.
• May interact with governance and control groups, (e.g., regulatory / operational risk, compliance, and audit) to provide subject matter expertise and consult on risk issues / items related to Engineering technology and tools.
• May develop and/or contribute to negotiations of third-party contracts/agreements.
• Maintain knowledge and understanding of external development, engineering and emerging solutions, market conditions and their impact.
• Proactively identify emerging technologies and innovative solutions for building more robust Communication Surveillance solutions.

Contractor / TEAM

• Continuously enhance knowledge/expertise and keep current with emerging industry trends, new technologies and best practices in the external market that can contribute to delivering effective client solutions.
• Prioritize and manage your own workload in order to deliver quality results and meet timelines.
• Support a positive work environment that promotes service to the business, quality, innovation, and teamwork and ensure timely communication of issues/ points of interest.
• Participate in knowledge transfer with senior management, the team, other technical areas, and business units.
• Work effectively as a team, supporting other members of the team in achieving business objectives and providing client services.
• Identify and recommend opportunities to enhance productivity, effectiveness, and operational efficiency of the business unit and/or team.

BREADTH & DEPTH

• Provide ongoing support to end-users to ensure the successful adoption and their efficiency.
• Configure applications to meet requirements and ensure data quality and completeness.
• Train end-users on how to use the applications to interpret the data generated.
• Liaise with other business and technology teams to assess and assign risk and follow up on issues identified during review of communications.
• In-depth knowledge of data strategy, governance, and integration principles.
• Prepare metrics and reporting related to the applicability and effectiveness of the program.
• Ensure that Service Level Agreements (SLAs) are being maintained.
• Familiarity with Behavox, Smarsh, Global Relay, Theta Lake, and Mobius vendor solutions.
• Troubleshoots problems using tools and routine procedures; escalates as appropriate.
• Execute scheduled maintenance routines in accordance with standard procedures.
• Documents procedures, architectural blueprints, and testing methodologies.
• Basic cybersecurity knowledge.