Senior Technical Project Manager to support Loyalty Program initiatives

Our client is Canada's largest retailer. They are looking for a Senior Technical Project Manager to support Loyalty Technology Program initiatives.

Start: ASAP

Duration: Until December 2026, with possibility of extension

Location: Brampton / North York / Downtown Toronto - 3-4 days during ramp up, then flexible to 2 days/week onsite.

Responsibilities:

• Lead the end-to-end planning and delivery management of technical solutions for loyalty initiatives, demonstrating initiative and self-direction in identifying and implementing process improvements.

• Drive technical delivery by uniting teams to plan strategically for both interim solutions and long-term investments.

• Enable and cultivate strong relationships through effective partner communication and management of cross-team dependencies. This includes scoping, planning, prioritization, escalation, capacity planning, and ensuring cross-functional alignment.

• Partner with product, technology, business, and cross-functional teams to support business objectives.

• Strong problem-solving skills with the ability to identify risks and issues proactively, analyze complex situations, develop practical solutions, and drive resolution across cross-functional teams to ensure successful project delivery.

• Proven ability to plan, manage, and drive projects from initiation to completion, ensuring timelines, deliverables and stakeholder expectations are effectively managed throughout the project lifecycle.

• Develop and implement templates for project artifacts such as Project Plans, Stakeholder Registers, RAID logs, Weekly Updates, SteerCo updates, and Project Budgets to ensure accuracy and completeness.

Must Have Skills:

• Demonstrates strong leadership and initiative, effectively guiding cross-functional project teams to success, leveraging extensive experience in autonomous project management. Experience articulating technical constructs and concepts to non-technical partners.

• 7+ years of experience leading and launching large-scale technical projects. Ensures precision and thoroughness in all project documentation, utilizing a meticulous approach honed through years of developing processes and templates for improved project delivery.

• Strong communication skills with the ability to communicate effectively at all organizational levels, facilitate meetings and steering committees (SteerCos), and create and deliver clear presentations and documentation.

• Proficient in optimizing Agile practices with expertise in creating custom dashboards for diverse stakeholder needs and measuring key project metrics.

• Possesses a deep understanding of budgeting, financial reporting, business case processes, and implementing robust tracking mechanisms. Proven ability to introduce KPIs that effectively link project benefits to financial outcomes.

• Adept at steering teams through uncertain scenarios with self-initiative, skillfully guiding them toward actionable solutions by leveraging a proven track record of overcoming challenges and delivering impactful results.

Nice to Haves:

• Retail, telecommunications, or loyalty platform experience preferred
• Experience delivering Loyalty Technology Program initiatives, experience implementing or enhancing loyalty capabilities