Senior ServiceNow Developer required to customize and configure modules, developing automated workflows, writing custom scripts and integrating ServiceNow

Our GTA based, Municipal Government client requires the services of a Senior ServiceNow Developer that will proactively work towards customizing and configuring modules, developing automated workflows, writing custom scripts and integrating ServiceNow with other enterprise systems.

ROLE:

• Customize and configure ServiceNow modules such as Release Management, Change Management, Service Catalog, and other ITSM modules as per business requirements.
• Designs, develops, and implements custom workflows for task routing, approvals, and escalations within ServiceNow to optimize service management processes.
• Develop and maintain integrations between ServiceNow and third-party tools, ensuring seamless data flow between ServiceNow.
• Designs and develops comprehensive reports, dashboards, and analytics within the ServiceNow platform to provide insights into key ITSM metrics and performance indicators.
• Assess the cleanliness, accuracy, and completeness of data within the ServiceNow platform, identifying and addressing data quality issues as needed.
• Develop and implement data cleansing and standardization processes to ensure consistent and reliable data across the ServiceNow platform.
• Support establishment of data governance policies, standards, and procedures to maintain the integrity and security of data within the ServiceNow platform.

MUST HAVE:

• Bachelor's degree in Computer Science, Information Technology, or related field.
• Minimum of 5 years of experience in customizing and configuring module, data analysis, reporting, and visualization.
• Knowledge of ServiceNow ITIL processes, particularly in Release Management, Change Management, and Incident Management.
• Proficient in customizing and configuring core module (e.g. Release Management, Change Management etc.) and integrating ServiceNow with other enterprise systems.
• Experience in development of ServiceNow workflows.
• Proficient in ServiceNow reporting and creating custom dashboards, performance analytics, and reports.
• Proficiency in data analysis tools and technologies, such as SQL, MicroStrategy, Power BI, Tableau, or similar.
• ServiceNow Certified Application Developer (CAD) is required.