Senior Application Analyst

A career as a Senior Application Analyst in the Financial Markets IT (NBCFI) team means taking on a key role in maintaining and evolving critical financial markets applications, thanks to your analytical mind, your rigor and your ability to quickly resolve incidents.
Joins the Financial Markets IT team and contributes to the stability and performance of systems supporting essential financial operations.
National Bank is pursuing the most important technological upgrade in its history. We are reviewing our systems and processes in order to simplify them and align them more with the needs of our clients. Come and work within a multidisciplinary team that manages and delivers Web & Mobile products in the investment field. 
The Wealth Management Technology Partners team is responsible for providing innovative and secure solutions for Wealth Management. This includes delivering trading solutions and digital platforms for National Bank Independent Network (NBIN).
We are focused on building great solutions using new technology. Our business partners have built an industry leading organization based on incredible operational processes and strong partnerships. Now we need a technology platform to take our business to the next level. Hop on and join our amazing team and you will see how this is a dynamic environment that you want to work in, where we are building a digital platform.
The position will be located either in Toronto or Montreal.
Your job

• Incident Ownership. You will be the face of the team when there are high priority Incidents. Working with the Incident Management team, you will be the owner of the team’s Incident response, gathering resources and providing communication back to internal teams as needed.
• Experience with problem management and root cause analysis. Working within our own team and other technical teams to identify a root cause for Incidents and implementing fixes, improvements and monitors to prevent reoccurrence. 
• Client communications. The successful candidate will excel in communicating with impacted business clients and senior executives. Providing timely updates and communicating technical issues into both business and technical terms.  
• Bridging communication between all technical teams, influencing other team standards and habits to better align to standards. Creating and monitoring SLA, KPI, reporting and monitoring standards for our team and other internal teams. Ability to be the bridge between all IT and business teams.  
• Contribute to the definition, planning, organization and execution of application monitoring and disaster recovery activities across Wealth Management IT
• Leverage a deep understanding of how the systems work to isolate source of a bug or incident to a particular system or application
• Monitor applications and their components across dimensions such as end-user experience, APIs, runtime code exceptions and performance. Recommend enhancements as needed
• Responsible for ensuring maximum service availability and stability
• Resolve escalated, complex or sensitive inquiries from both internal and external clients and ensure they are satisfied with the solutions and quality of service offered
• Act as a liaison between our delivery squads and operations teams, effectively communicating in both business and technical terms
• Identify and recommend opportunities to enhance productivity, effectiveness, and operational efficiency of the team to enhance overall client experience
• Observe and communicate potential application risks and improvements in support of effective issue prevention and risk mitigation
• Provide after hours and occasional weekend support for changes/releases, when required.

Your team
IT and operations is more than 5500 experts who work in an agile, proactive and collaborative manner to seize opportunities, stay on the cutting edge of technology and continuously improve processes.
Within the IT Financial Markets sector, you will report to the Director of Asset Management. Our team stands out for its expertise, delivery quality and collaboration.
We aim to offer you maximum flexibility to promote your quality of life. This is reflected in a hybrid work environment, as well as a flexible and adaptable schedule.
The Bank values continuous development and internal mobility. Our personalized training programs, based on learning in action, allow you to master your craft and develop new areas of expertise. Tools such as the Data Academy, language training, the Harvard Learning Center, and coaching and mentoring support are available to you at all times.
Prerequisites

• Bachelor’s degree or University certificate/undergraduate with 3-5 years’ experience in an application support role
• Deep knowledge and experience with Java, SQL, DataDog, Splunk
• Strong track record with agile and DevOps delivery resulting in high velocity, high quality delivery
• Previous experience in an application support team with a focus on monitoring and responding to application reliability, security, and performance KPIs
• Experience working and understanding of LINUX, UNIX and automation by scripting (i.e. BASH, Python)
• Experience with AWS and Kubernetes
• You are self-starter who loves innovation and improvement, collaboration and sharing ideas

Knowledge considered an asset

• Prior experience in the Banking or Wealth Management industry.
• Experience with building PowerBI and JIRA Dashboards
• Experience with IBM OSS/ISM, CRM2, AS400, Croesus

Your benefits In addition to competitive compensation, upon hiring you’ll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family.    * Health and wellness program, including many options * Flexible group insurance * Generous pension plan * Employee Share Ownership Plan * Employee and Family Assistance Program * Preferential banking services * Opportunities to get involved in community initiatives * Telemedicine service * Virtual sleep clinic    These are a few of the benefits available to you. We have an offer that keeps up with trends as well as your needs and those of your family.   Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience. We actively listen to employees’ ideas. Whether through our surveys or programs, regular feedback and ongoing communication is encouraged.   We're putting people first We're a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on peoples' lives. Our core values of partnership, agility, and empowerment inspire us, and inclusivity is central to our commitments. We offer a barrier-free workplace that is accessible to all employees.     We want our recruitment process to be fully accessible. If you require accommodation, feel free to let us know during your first conversations with us. We welcome all candidates! What can you bring to our team?    Come live your ambitions with us!