Senior Functional Analyst (10+ years) with GCCX and Genesys experience to support contact center solution migration and enhancement initiatives

Our valued client is seeking one (1) Senior Functional Analyst to support the migration, configuration, and ongoing enhancement of a contact center solution. This role requires deep expertise in GCCX and Genesys, with the ability to translate business functional requirements into accurate solution designs. The resource will work directly with business stakeholders to ensure requirements are correctly mapped to platform capabilities and support solution evolution into production.

Tasks:

• Elicit, analyze, and document business functional requirements for contact center solutions
• Translate business needs into GCCX solution designs and configurations
• Participate in working sessions with stakeholders to validate requirements and solution alignment
• Support solution migration activities, including functional validation and testing
• Contribute to test planning, execution, and defect management activities
• Support user acceptance testing (UAT) and production readiness activities
• Collaborate with technical teams to support enhancements and roadmap evolution

Must Haves:

• Strong expertise with GCCX, including solution configuration and migration activities
• Minimum 1+ year of hands-on Genesys experience
• Experience supporting production systems and post-implementation enhancements
• Experience translating business requirements into contact center solution designs
• Experience supporting testing activities, including functional and UAT testing
• Secret Security Clearance

Nice to Have:

• French language skills