Senior Change Communication Consultant to design, develop, and execute multi-channel change communication strategies

Our client is seeking a Senior Change Communication Consultant to design, develop, and execute multi-channel change communication strategies (RR26-002)

Join a high-profile digital transformation initiative shaping communication across large-scale organizational change within a leading transportation enterprise. This role defines and executes integrated communication strategies that build awareness, understanding, and commitment among diverse stakeholder groups. The position offers visibility across executive, managerial, and front-line audiences and involvement from design through post-implementation sustainment.

This role requires you to be onsite 100% M-F, working core business hours of 8-5pm

Must Haves

• 10+ years in change communication strategy and multi-channel campaign delivery across large-scale transformation programs
• Proficiency in strategic communication planning, content creation, and storytelling aligned to organizational change initiatives
• Demonstrated experience in audience analysis, segmentation, and channel management including executive and front-line groups
• Proven ability to integrate communication planning with PMO and project delivery lifecycles
• Post-secondary education in communications, journalism, marketing, or a related field

Nice to Have

• Certification or formal training in change management or corporate communications
• Experience in digital or AI-driven transformation programs
• Background in internal communications, journalism, or marketing
• Familiarity with communication tools and employee listening platforms

Responsibilities

• Develop end-to-end change communication strategies and plans aligned to program objectives
• Conduct audience and channel analysis to tailor messaging across the change lifecycle
• Create clear and compelling messages and narratives supporting understanding and adoption
• Partner with senior leaders and managers to prepare and deliver key communications
• Align communication milestones with project delivery timelines and readiness activities
• Define and track communication performance metrics and produce effectiveness reporting
• Maintain post-go-live communication sustainment and feedback integration
• Advise internal teams on communication best practices and provide reusable templates and toolkits