Senior Business Analyst support multiple project initiatives including a Dynamics 365 CRM project for an insurance client

Senior Business Analyst support multiple project initiatives including a Dynamics 365 CRM project for an insurance client

**Hybrid in Edmonton or Calgary**

Must Haves:

• 5+ years direct experience in the areas of business analysis
• Strong facilitation skills that will be utilized in conducting user workshops to define requirements.
• Demonstrated strong proficiency in Unified Modeling Language (UML), including but not limited to activity diagrams, use cases, sequence diagrams etc.
• Experience in drawing out requirements from the business teams and effectively communicate those requirements to the technical teams.
• Superior analytical and problem-solving skills, including the ability to recognize symptoms, diagnose causes and identify alternative solutions.
• Demonstrated proficiency in Microsoft Office, Microsoft Project, Visio, and SQL Navigator.
• Completion of a software development technical institute or university diploma/degree program

Nice to haves:

• Experience supporting a client in the insurance industry
• D365 or other CRM experience
• Experience with Delivery management tools like ALM, Service Now and Jira is highly preferred
• Experience in Agile/Scrum/Kanban environments is highly desired
• Working knowledge of/experience with Project Management body of knowledge and software development methodologies would be beneficial.

Responsibilities:

• Consult with clients to gather and effectively capture complex business requirements in the form of use cases at an advanced level.
• Document requirements using use case modeling concepts.
• Liaise with the technical staff to provide the business perspective during system analysis and design phases.
• Work with the project manager to plan the day-to-day management of the business analysis, design, development and testing tasks. Assists in enforcement of project deadlines and schedules.
• Participate in the test plan development process by working collaboratively to develop test cases, scenarios, and specifications that assess whether the system satisfies all the business requirements.
• Actively participate in project review meetings providing status updates to the business sponsor and project manager.
• Identify any potential schedule or project problems and provide solutions to alleviate any problems.
• Support the development of the user training documentation for business users to ensure effective and efficient use of the new systems.
• Coordinate the efforts of other business analysts.
• Prepare ad hoc reports